I read about what you went through and that beyond sucks. While not as priceless as what they lost on you, usps has failed us far too many times. The worst being my wedding dress. [thank God we were able to take care of that...but honestly it was to the freaking Minute before the wedding! >,<]

I feel llike they've gotten worse over the years. Down here, our po is almost Never open and our packges always end up in someone else's mailbox, or sitting at a po that is not even in our town but marked as delivered.

Hope by some Miracle it comes before Easter

It still blows my mind at just how hard they dropped the ball on this. I'd like to say don't let up on the pressure and see if a federal investigation into this could be done. I'd at least look into seeing if that's possible. As a fan of that animated film, it breaks my heart as well and I wish there was more I can do.

This is what happens when a certain party purposely sabotages an agency so that when things begin to fall apart they claim, "See! Privatize it.!" or sell it to Fed Ex and then your service gets much worse when they decide your area does not make enough profit for them. By law the USPS MUST serve everyone everywhere. As to the exact subject I am discussing you'll have to look up how a law was sneakily passed years ago that made the USPS put unnecessary billions away for pension and health funds for workers who have not even been born yet, thus, robbing them of funds to maintain Post Offices and distribution centers open which equals bad service. Luckily they have bbeen good to me up here in the northeast, so far.

they privatized german postal service years ago, and service went down the drain since then as staff was never replaced and the remaining ones tend to be vastly overworked... it's a sad sight to see your local postman stumbling down the walkway at 1800 saturday evening because there was no replacement for the sick co-worker and they had to do two areas instead of their regular one... and that's not an exception.

to think that government holds most of the shares and yet do nothign to fix things... why did they privatize it for, then?

Could this possibly be the same US Snail that tells me that two packages -- Part 1 and Part 2 of an impossible-to-find 1960s instrumental collection -- are out for delivery on a Friday morning? When I get to my UPS Store that evening, I find Part 2. WtF is Part 1? I query their website. Sure enough, Thing 2 shows delivered. Thing 1 says access to the mailbox was blocked. By what, an early August snowdrift? Two packages from the same seller on the same freakin' truck, and they make up a lame excuse like that?

Just another example of their callous attitude toward the customer. I did eventually receive the disk -- glad I wasn't a DJ who needed a rare Sinatra CD for a Mob wedding or something -- so I'm not out the money and heartbreak these D-bags are putting you through.

Oh, yeah. Three weeks ago, I ordered a 12", 3/8" socket extension, nothing critical, just a completion for my nice, shiny S•K set. I get the eMail that it's out for delivery, so I jump in the car and drive 20 miles to the UPS Store (really, it's the closest one). No package. Look again. No package. WtF? I walk out the door with a magazine and a postcard for a gun show. As I'm getting in the car, up rolls a USPS truck. Now, they deliver there about 10:20 in the morning like clockwork. It's 6:18 at night. The driver jumps out with a cardboard mailing tube and makes like a relay racer looking to pass off the baton. I stop him and ask if the parcel is for me. He goggles at it and says it is, the regular driver left it in the van, how'd I know? I point to my phone, which tells me (same as before). I asked him if it's the same driver who screwed up the disk delivery and lied about it. Of course it is.

Fucking disgusting. No respect for their customers or the cargo.

I’ve worked for UPS for 15 years, and I have seen first hand how packages get mangled “lost” and otherwise destroyed.

Most likely, your cell was shipped in a flat pack envelope as so many pieces of art are. Envelopes can easily get into the gear train of sorting machinery, once there they either get shredded, or the settle to the bottom of a guard and sit until the machine needs to be serviced.

Perhaps a trailer it got loaded into was involved in an accident, or had a brake fire. I know we don’t offer explanation when that stuff happens, and I’ve seen entire trailer loads of goods go to a dumpster because they were water/smoke damaged after a fire.

Shipping ANYTHING around Christmas time is ill advised, all carriers use rental trailers and contractors to handle extra volume. Confusion is rampant, and entire loads can wind up at the wrong destination. We had a load a year ago that went back to the rental company, it sat on their lot for 6 months before someone there physically looked in the trailer to realize it was loaded!

Loosing an irreplaceable piece of art is shitty, but it is not likely a malicious act.

Hopefully it’s in a bag somewhere in a trailer that got stuffed off in the back lot, and the find it. But I wouldn’t hold my breath.

Call the USPS and put in a request for a trace order. A Jayelle Anderson original was sent to me, it didn't arrive, the sender put in a request for a trace order and it showed up

A lot of this seems to be linked with the delivery end of things. My USPS carrier is wonderful. Occasionally I get a package that's mangled, and it's clear that whoever packed it didn't care enough to do it right. UPS and Fedex, around here, seem to goof up things much more often.

This whole ordeal is bullshit... heartbreaking, too...

I hope you get it eventually...

gawdamnit. good luck!

It sounds horrible for what happen. Have you inform the superiors or the head of the department about it?