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FURSUIT REVIEW FORM

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Your Username
Hell Charm


Name of Maker and Links
FBsuits
http://www.furaffinity.net/user/fbsuits


Your Relationship With The Maker
The maker is NOT a friend


Item Being Reviewed
Character name, type of commission, etc. This will be used to help title the submission on FursuitReview
Hell Charm snow leopard digitigrade 3/4th suit in a realistic style as a commission.


Species of Character
snow leopard




Character Concept Art
https://sta.sh/0vr4ci98z73
https://sta.sh/01idc3uz955f




Photos of Completed Product
https://sta.sh/0ae7kx6k5hp


Price Paid
1500 USD paid in installments


Do you have any prior experience with fursuits?
Yes, I have owned 4 fursuits so far, this was my 3rd suit


How many hours have you worn/used the item(s) you're reviewing?
Give your best estimate.
100+


Date Commissioned or Bought
December 2015


Date Completed or Shipped
May 2017

Shipping Origin
USA

Did the maker finish the item by the expected date (ETA)?
NO - MULTIPLE ETAs were passed


Did you tell the maker about any issues you had?
Yes, told them about the communication issues, missed ETA's, wrong fit of the legs and head (last 2 were fixed)

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HEAD
The following questions ask you to explain how satisfied you are with each feature of the head of the costume. If you are reviewing only a set of ears, your answers would also go in this section.

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Wear Satisfaction
Please describe how it is to wear this piece of your costume.
When I received the head in the mail it was way too tight and there was no padding on the resin base. The part of the base that the eyes were mounted on would dig into my eyebrows and I was unable to wear the suit for more than 5 minutes without getting a splitting headache that lasted for multiple days.

The suit was shipped back to her and was resized + padding was added.
It's still not super comfortable but I got used to it after a while and no longer have any issues wearing the head.

A fan was supposed to be included in the price but was not.
I have since installed a fan myself and painted the back side of the eye mesh black.
Before the upgrades vision and ventilation were a 4/10, now I would give them a 6,5/10.
Blind spot between the eyes is very small but the field of vision is very narrow as is to be expected with a more realistic suit.
The mouth opens just wide enough to fit a small water bottle and this is very useful while suiting at an event or hanging around at the bar :p

Appearance Satisfaction
Please describe how satisfied you are with how your costume piece looks from the outside.
Initially the ears were very much like those of a house cat (very tall) and flat and the airbrushing on the face was very cluttered and looked like she went a bit airbrush crazy and put spots everywhere she could fit them.
Upon receiving a picture of the finished head I asked to adjust both of these things.
The face markings now look very nice and give the suit a soft and friendly expression. The ears are still a bit flat but are overall a lot better now.

Shaving was done very nicely and there is only 1 spot where the backing is visible, although you really don't notice it until you look closely.

The neck is very nice and form fitting and has been a blessing for combining with every outfit I could come up with.
It doesn't look awkward or bulky at all.

The ivory fur is nice and soft and brushing the head is a breeze.

My favorite part of the whole suit are the eyes, I love the color and how the airbrushed markings help give the suit some expression.

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BODY
The following questions ask you to explain how satisfied you are with each feature of the body of the costume.
If you are reviewing armsleeves or legs/pants that are seperate from a bodysuit, your answers would also go in this section.
(Appendages, such as hands, feet, tails, etc., are discussed later.)

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Wear Satisfaction
Please describe how it is to wear this piece of your costume.
Upon receiving the suit the legs did not fit at all.
The top was too wide and the legs would fall down to my knees after just a few steps while the bottom of the legs was too short and would leave a gap with the feetpaws.

These were also sent back to be fixed.
Upon arrival an extra piece had been added to the bottom of the legs but nothing had visibly changed on the top.
They were still several sizes too big.

I installed some elastics along the top of the legs that can be used to pull a kidney belt trough so the legs can no longer fall down. They don't go up very high so I have to be careful about my underarmor showing.

Some seams have popped but nothing that isn't to be expected after some wear and tear.

There is no lining and the foam padding slides into fleece pockets.
Because the legs aren't lined and the furs have a rather thin backing this allows a nice amount of airflow.
The foam feels like hard mattress foam and has been carved into shape very quickly.
It looks a bit rushed and the material does not compress easily so feels a bit bulky and awkward.

Appearance Satisfaction
Please describe how satisfied you are with how your costume piece looks from the outside.
Other than the fit the legs look pretty nice.
Because the foam is so hard and roughly shaped you can see the outline of the foam blocks when you look at the legs from the side.
From any other view they do however look very nice.

The airbrushing on the legs felt very crusty when I got them and I combed out quite a lot of fur while trying to separate the clumped together fur and make it kinda soft again.

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HANDS AND FEET
The following questions ask you to explain how satisfied you are with each feature of the hands and feet of the costume.

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Wear Satisfaction
Please describe how it is to wear these pieces of your costume.
The hands and feet fit very nicely.
I love how form fitting the hands are and never had any trouble putting them on.

The feet are built on slippers and have been worn around the house on multiple occasions because of how comfortable they are.
While the claws are glued in apoxie sculpt and I was really afraid of losing one not a single claw has been lost, even after all the abuse they have been through.

Only 1 seam has popped on both the handpaws and feetpaws over the many hours of wear.

Appearance Satisfaction
Please describe how satisfied you are with how your costume pieces look from the outside.
Both the hands and feet are very petite and look very nice in combination with outfits.
The shaving is nice on both parts and honestly there are no flaws that I could point out.

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TAILS
The following questions ask you to explain how satisfied you are with each feature of the tail(s) of the costume.

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Wear Satisfaction
Please describe how it is to wear these pieces of your costume.
The tail is very light and a breeze to put on.
It features 2 elastic belt loops and while I was a bit doubtful on how they were sewn on nothing has come undone.
The stuffing is polyfill.

Appearance Satisfaction
Please describe how satisfied you are with how your costume pieces look from the outside.
The tail had crusty airbrushing just like the bodysuit.
It was way shorter than I had asked.
The tail goes down to my knees and was supposed to go down to my ankles.
The markings also weren't correct: the character has 6 "rings" on the tail while only 5 were put on.
I have since washed out the airbrushing and put the correct markings on myself.

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WINGS
The following questions ask you to explain how satisfied you are with each feature of the wings of the costume.

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Wear Satisfaction
Please describe how it is to wear these pieces of your costume.
Full size wings were commissioned with the suit.
With multiple missed ETA's we agreed on these being finished and shipped out on a later date.
No WIPs were ever received and I never received my wings.

Appearance Satisfaction
Please describe how satisfied you are with how your costume pieces look from the outside.
Not applicable

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OVERALL SATISFACTION
The following questions ask how satisfied you are with the overall buying experience, including your interactions with the maker and the resulting final product.

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How was your concept art realized?
The ivory fur on the suit was not the one agreed upon.
She had originally shown me honey/bone colored fur that was a lot more saturated.
I was assured multiple times that the fur didn't look as white in person but upon receiving the suit I noticed regular ivory/off white fur was used.
After the multiple communication issues and with the whole suit finished and in my possession I let it slide and just accepted that the colors wouldn't be anything like the concept art of the character.

Other than the wrong tail markings the markings look nice and match the concept art.


How well does everything fit together and match up?
Everything matches nicely and other than the short tail is nicely proportioned to one another.


How easy was it to initially contact the maker for a quote?
Contacted her trough FA notes and had a response in a few days.
Initial contact was fast and easy.


How satisfied are you with the response time from the maker?
How long did it take the maker to get back to you?
Horrible. I often waited over a month for a reply and had to actively work to even get a response from her.


How satisfied are you with the professionalism and customer service and of the maker?
Very unprofessional, there were almost no WIPs while these were promised and then not sent several times.
The only WIP I ever got was of the head base before furring. Everything else was only shown upon completion.
I didn't get pictures of the legs or tail until the suit was shipped out.

It was pretty much excuse after excuse and I had a horrible experience.
We later went over this and talked it over like adults but I regrettably had to conclude that nothing has improved.
I later commissioned a toony head to go with the rest of the suit to give her a 2nd chance to prove herself but ended up canceling it after over a year of the same stuff.
I am to this day waiting for the first part of the refund for this head and the wings that were supposed to go with this suit.
So far I have not heard back from her in over a month once again.


How satisfied are you with how long your project took to complete?
Completion time was very fast compared to the 5yr + wait time others on her queue have experienced. While 2 years is not completely unacceptable it felt like I was waiting a lot longer due to the horrible communication. If only she would have worked in a more professional manner I would have been totally ok with the completion time.

Shipping was once again far from smooth sailing.
The tracking showed that the package was not received while she told me she had dropped it off.
I am gonna leave it in the middle if it was actually dropped off or not but she got it moving for me a week and a half later.


Are you happy with the product you received?
Overall the suit looks very nice and I have gotten a lot of compliments on her.
While the inside of the suit isn't half as nice as the outside you get what you pay for and I think I got a very nice suit for the price I payed.

While the commission experience was horrible and the suit has its flaws I would probably do it over again if I had to.


Describe your overall experience with this maker.
Here is my 2 cents on working with Faris:
Do not commission her for custom stuff (that includes extra parts for pre-mades).
She really needs to get her stuff together first and finish the years of commissions she still owes before taking on anything new.

I would only ever consider getting something else from her again if she starts working in batches of 3 suits at a time and doesn't take on anything else before finishing those.
She keeps taking on more stuff and just makes a mess of things by piling on more work.

I do however recommend buying her pre-mades if you need nothing extra made by her or if you can buy a previously owned suit.
Shipping your item out may still take a while but the price-quality ratio makes her suits more than worth your while.

Maybe some day in the future she will clean up her mess and become the suit maker she could be.
Until then please steer clear of any custom made things or anything that needs edits before shipping out.

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FINAL SCORE
FursuitReview scores by having you answer the following question: Would you recommend this maker to another?
Pick one of the scores below that you feel honestly reflects your commissioning experience as a whole, including the quality of your item(s), the appearance, and how you were treated by the maker.

NO


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[YES] Positive = The reviewer would recommend this maker to another
[OK] Neutral = The reviewer may or may not recommend this maker, depending on certain circumstances (reviewer clarifies what these are)
[NO] Negative = The reviewer would not recommend this maker to another, unless the maker significantly changes their practices

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