You know, when I first started this business I had no idea how much time I'd be spending simply managing customers' expectations.

For example, a short time ago I saw one of my repeat customers, Mr. Ramos (now de-roo-ified) barge into my shop complaining that not only was his phone not repaired, it had actually exploded while he was using it!

Patiently, I pulled out the contract that he had signed—the contract that clearly reads NO REFUNDS—that also clearly states that by agreeing to the repair he was signing up to be a trial user of my (somewhat experimental) 15G phone technology: blazing fast cellular speeds but you do have to keep the device out of direct sunlight or the modem chip could go kablooie.

I even used that exact word in the agreement. "Kablooie".

But the raccoon still insisted on getting ornery about it. Naturally, I got a little ornery right back. No self-respecting repair wombat would tolerate his work being unfairly disparaged like that!

It was only after we started... discussing the situation that I remembered that normally Sully takes care of these sorts of things. He's far better at talking to the customers, even if convincing him not to simply give them their money back did take a fair bit of training.

Where is he, anyway? Probably off taking a nap in one of the back rooms, I bet. I swear that ferret is never around when you need him.

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Emmet & Sully are mine.
Rocky Ramos is by  rockysfplaya
Artwork is by  spicytacozzz!