Oh yeah, more machines and less people on the hotline... I hope this particular bubble bursts soon. Can't burst soon enough.

It is a grift. A modern day mechanical turk, that causes socal, economic and enviromental damage that is not yet conceivable. But, it seems that people are starting to see this for what it is. Hopefully.

Well, AI has certainly its place in some heavily automation focussed tasks or when it comes to data analysis, but the way companies push it as the next big thing is just wrong. Not only is it a major risk for consumers, as AI is heavily suffering from the Dunning Kruger effect in that it can be very convincing sounding, even when it's plain wrong, but it might also collect data for data brokers. The current generation of AI shouldn't be in any consumer products and certainly not on any service hotlines. This sipgate thing should be boycotted, it's already hard enough as it is to get a genuine and competent human on any callcenter hotline, especially when it's an urgent issue. Flodding this part of the tech sector with AI crap is just another way the enshittification of the world is enforced.

Great for the Topline... until it isn't.

We've been implementing AI at our workplace and I've learned that while it certainly has its uses and can make a big difference in cutting out a lot of the drudge in the work, it is definitely not a panacea. As my IT buddy who works with it says: "AI is dumber than a newborn baby"