With no offence to you, I can completely agree with that... a good amount of Tech Support people I've seen think very highly of themselves because they have the skill, and often complain and/or act rude when they have to fix things...

Are we talking Tech Support, customer service, or IT people?

I have similar experiences with Internal Tech and customer service, less so at this company for the internal people (not saying anything about the customer service people, though most of the ones we have now are pretty good), but I've personally never had any problems with actual tech support people.

I have had the problem where people want me to fix things that aren't wrong, or that are wrong with something that I can't fix (such as they don't have an internet connection, or what's giving them the problem isn't our software, but something going wrong in Windows itself.)

Well, both my old school and college had these tech support people who would come in and out to help, but they weren't technically employees. And, though they weren't outright rude, you could tell they were often like "Dumb kids don't know anything about computers." The actual IT people were nice. Like, the teachers. But the support people weren't.

Stop telling our secrets or I'll have you bumped back down to CSR!

Been on most sides of this and completely agree. Sometimes its not the helpdesk person's problem they are under HUGE pressure to get through as many calls as possible and actually get in more trouble for trying to solve an issue than getting a person off the line