I hoped I wouldn't have to do this. I've waited long enough it's been months with excuses. Was promised a 2-3 week turn around time. That was April. The event I needed the art for (Birthday) has passed and there was 0 communication. When I finally got an update it was progress needed to start over. And then it's been non stop excuses. And they spent the money before delivering the product. And now I'm having a hard time getting a refund. Do not support this artist. It is a scam.