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Terms Of Service (TOS)
3 years ago
Before we start, just so you know that my art may not be reproduced, copied, edited, published, or sold in any way without my approval (But you can if you have my approval, though). Commissioners and owners of characters drawn are allowed to upload artworks directly related to them. And as always, credit should always be properly given.
Alright with that out of the way, let's begin the
T O S
(Terms of Service, in case you didn't know)
Warning: When biding on a commission slot, you're not only accepting all clauses on this TOS, but you're also claiming that you have read, understood and agreed with each and every single one of them.
So READ THEM FIRST!
What I Won't Draw
I have a content disclaimer that details everything I'm willing to draw and everything I refuse to draw. If you believe your order does not fit the disclaimer, then approach me to discuss it so that we might reach an agreement. Remembering that I have the right to deny orders and decline customers before payment is done for whatever reason. This shouldn't have to be said, but please, act respectfully. You will see that it might pay off more than you'd think (foreshadowing).
How does it work?
Stage 1: Ordering
You contact me and state that you wish to place an order for a commission. I will answer customers by chronological order. Those that sent the messages first will be replied to first.
Stage 2: Discussion
We discuss the idea and the process. You can send me reference sheets and images and we will reach an agreement. Or you can leave things to my disclosure, whatever you think it's best. This is also the time where you will be locked into the commission slot. (Warning: I'm not Santa, which means I won't try to surprise you. The PAYING customer has a right to determine how the artwork will turn out, so make use of that right when discussing.)
Stage 3: Sketching
I will come up with a rough sketch to determine the pose and the more important parts of the piece. Once the customer agrees with the simple sketch, Payment will be requested, which is done according to the Payment section. Afterwards, finer details and modifications to the sketch may begin before the customer grants permission to move on to the next stage.
Stage 4: Lineart
The lineart process will begin, at that point, only small changes may be requested. Bigger changes will result in extra fees. The customer will then be requested to greenlight the coloring process.
Stage 5: Coloring
The coloring process will begin, discussion and changes may only pertain to color-related matters. The customer will then be requested to greenlight the shading/lighting process.
Stage 6: Shading
The shading/lighting process will begin. Any changes not regarding shading and lighting made at this point will result in extra fees that might cost up to 50% of the original price.
Stage 7: Delivery
Once the final touches are made, the final product is delivered in full resolution, as well as the PSD file of the piece. Once delivered, the commissioner slot is updated to announce the conclusion, along with application of available perks.
Payment
Payment is through a PayPal link that will be provided to you. It must be in US Dollars (or the current equivalent to it). This point is not up for discussion. (Also, due to some concerns regarding PayPal's policies, you are required to remove any shipping adresses when paying in order to protect the both of us)
Usage
The finished piece will be posted according to an agreement made between the commissioner and the artist. The commissioner has the right to: Censor the artwork on public platforms, Give away as a bonus to paid services (i.e. Adopts, Character Sales and Figurines), Protect their identity, which will just be anonymous to the public and Make their commission private.
However, the commissioner is not allowed to: Sell the art as it is (You need to sell something connected to the piece, which can then be given as a bonus), Commercialize it without warning me or without my approval, Hide their commission slot (You can make yourself anonymous, however), Claim credit for it or Refuse to give credit when it's due.
Perks
Upon a commission`s completion, the customer is advised to record chat logs and evidence of their order for future approval of the Lucky Seventh discount. The customer will also automatically participate in a Battle Royaffle along with other customers. More information about these two perks can be found here.
Cancellations and Refunds
Given that payment is only done at Stage 3 after the sketch is approved, cancellations and refunds vary depending on the progress of the commission.
Before Payment (Stage 1-3)
No refund is given because no payment was given.
At Stage 4 (Lineart)
50% of the original value (not including PayPal fees) will be refunded. Lineart will be modified to be repurposed without using any property belonging to the ex-commissioner.
At Stage 5 (Coloring)
25% of the original value (not including PayPal fees) will be refunded. The remains of the artwork will be repurposed without using any property belonging to the ex-commissioner.
At Stage 6-7 (Shading & Delivery)
No refund will be given. There is no reason to cancel an order this late in development. But if that should happen for whatever reason. The remains of the artwork will be repurposed without using any property belonging to the ex-commissioner.
(You can determine the stages by the permission the commissioner needs to give.)
If an emergency occurs or I am found to be unable to complete a commission and am forced to cancel it myself. Then the entire value (100%) will be refunded, along with the current progress of the piece, which can be supplied at a later date for completion at a discount depending on the stage it was left on.
Also, don't forget I have the right to deny service if payment is not concluded, interrupted or retracted.
Having read all that, I thank you for your understanding and I hope we can both benefit from working together!
You won't regret choosing AnnaEngine!