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Patreon issue
a year ago
I've been experiencing problems with Patreon since last year, as the site began deleting my page citing "suspicious activity." Attempts to get information from support about what this means and how to avoid it in the future have been unsuccessful.
Now my page has been deleted for the third time and since the middle of last week I have been trying to restore access to it. This time the support is exceptionally slow. And if the last two times restoring the page took 1-2 days, now they are clearly in no hurry. And what annoys me most about this situation is that they didn’t even bother to notify me that my page was deleted. I learned about this from my subscriber >_<
I have suspicions why this started happening. After Payoneer got rid of all Russian users, I was forced to turn to intermediaries with working PayPal. I believe that the same PP address is used by several dozen other users on Patreon. But I have no other opportunity to use Patreon due to sanctions. I tried to get support to explain this, but they refused to answer, citing some secret algorithms of their security system, with the help of which they identify scammers.
*sigh* Guys... I just want to keep drawing my pictures and make ends meet...
I'm very upset right now because over the past 3 years Patreon has been a very important source of support that helped me in the most difficult times.
Has anyone had similar problems? :'
Now my page has been deleted for the third time and since the middle of last week I have been trying to restore access to it. This time the support is exceptionally slow. And if the last two times restoring the page took 1-2 days, now they are clearly in no hurry. And what annoys me most about this situation is that they didn’t even bother to notify me that my page was deleted. I learned about this from my subscriber >_<
I have suspicions why this started happening. After Payoneer got rid of all Russian users, I was forced to turn to intermediaries with working PayPal. I believe that the same PP address is used by several dozen other users on Patreon. But I have no other opportunity to use Patreon due to sanctions. I tried to get support to explain this, but they refused to answer, citing some secret algorithms of their security system, with the help of which they identify scammers.
*sigh* Guys... I just want to keep drawing my pictures and make ends meet...
I'm very upset right now because over the past 3 years Patreon has been a very important source of support that helped me in the most difficult times.
Has anyone had similar problems? :'
Patreon cannot delete or suspend your page without giving warnings; you must have broken a rule somewhere and didn't update it in time. Such as, even without an adult account, you still need proof of age verification, tax forms, and the like. Also, depending on your content, it may go against Terms of Service, such as raffles and giveaways. I would try and contact them through Twitter instead of the website itself as they never gave me any information when my account was suspended through the website.
If all else fails, I would try something like Ko-fi for donation tiers.
And I absolutely sure that I didn't do anything suspicious and didn't violate any site rules and also my account was verified.
They finally restored my page so I can live in peace for the next month... until it happens again :')
I've had a lot more luck having a Discord server, pinging folks when I'm uploading something new, and just posting it in my server, giving Patreon the cropped image.
I'm actually considering SubscribeStar as an option.
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not sure about international payment outside of paypal for RU users.... i know it is a huge pain...
If I wasn't as established on Patreon as I'm now, I wouldn't use it anymore myself anymore, they keep changing so many things on that site it's becoming pretty aggrevating and I've lost patrons too because of it. Anyway, I hope you find a resolution to your problem!
Patreon... is disappointing -__- I completely agree.
I see you have boosty as well so if you swap fully to that I suppose that works too :)
Boosty is a mirror of Patreon and I post the same things there as I do on Patreon, so if you want to support me you can go there.
If I decide to choose another platform like Subscribestar I will report this through the journal.
Thank you very much for your kind words and for your desire to support me! I really appreciate it 💖
You're welcome :)