FA+
Shop
Return Policy
7 months ago
You DO NOT have the right to cancel an online purchase when the goods are made to order: Goods manufactured or modified in accordance with your requirements, or that are clearly adapted to your personal needs, such as an ART commission drawn/painted to your specific desire.
On auctioned traditional pieces however, you do have a 14-day return policy.
Traditional artworks carry a 14-day return entitlement within the European Union (EU) and non-EU Nordic countries.
Outside the European Union, artworks carry a 7-day return window.
If, for any reason, you are dissatisfied with the artwork you’ve purchased, you have the option to return it within 14 days of the artwork’s arrival. The return shipping costs are the buyer’s responsibility, but If the product was damaged during transit, I cover the return shipping costs, if you show photographic proof it was already damaged upon receiving.
RETURNING A TRADITIONAL AUCTIONED ARTWORK:
Contact me in DMs or via NOTE to initiate the return process for the ordered artwork.
Repackage the artwork in the same manner it was received, removing the previous package card.
Once I have safely received the artwork, I will proceed to refund the purchase amount to you, without the original postage and packaging fee. Post is a separate service and they need to get paid for delivering items. Some companies give consumers a right to free return but the Finnish law does not require this. An artwork is not a consumable, it is not meant to be shipped around carelessly, please be mindful with your purchase decisions.
Given the unique nature of these products, careful packaging is of the utmost importance. The artwork must be undamaged and securely packed in the original or similar packaging. The packaging should have a soft interior and a sturdy exterior, capable of withstanding shocks and stacking.
A return is valid if the product remains undamaged (unless it was already defective upon receipt) and shows no signs of usage. Preferably, the returned product should be packaged using the original materials. The following instructions should be observed:
Ensure the package is intact.
Eliminate any empty spaces within the package.
Utilize foam, styrofoam, or bubble wrap for soft inner packaging.
Place cardboard or similar robust material between flat and fragile items to fortify the package’s outer shell, ensuring it can withstand impacts and stacking.
Before dispatching the return, the buyer must send photographs of the product and the finished packaging to me. This step ensures an evaluation of the product’s condition and the package’s durability.
Coordinate with me to confirm the shipment collection date. In the event that the product sustains damage during return transit due to non-compliance with packaging instructions, I reserve the right to deduct the costs of repairing the product from the refund amount, either partially or entirely.
- Thank you for reading, updated: 21.01.2025
On auctioned traditional pieces however, you do have a 14-day return policy.
Traditional artworks carry a 14-day return entitlement within the European Union (EU) and non-EU Nordic countries.
Outside the European Union, artworks carry a 7-day return window.
If, for any reason, you are dissatisfied with the artwork you’ve purchased, you have the option to return it within 14 days of the artwork’s arrival. The return shipping costs are the buyer’s responsibility, but If the product was damaged during transit, I cover the return shipping costs, if you show photographic proof it was already damaged upon receiving.
RETURNING A TRADITIONAL AUCTIONED ARTWORK:
Contact me in DMs or via NOTE to initiate the return process for the ordered artwork.
Repackage the artwork in the same manner it was received, removing the previous package card.
Once I have safely received the artwork, I will proceed to refund the purchase amount to you, without the original postage and packaging fee. Post is a separate service and they need to get paid for delivering items. Some companies give consumers a right to free return but the Finnish law does not require this. An artwork is not a consumable, it is not meant to be shipped around carelessly, please be mindful with your purchase decisions.
Given the unique nature of these products, careful packaging is of the utmost importance. The artwork must be undamaged and securely packed in the original or similar packaging. The packaging should have a soft interior and a sturdy exterior, capable of withstanding shocks and stacking.
A return is valid if the product remains undamaged (unless it was already defective upon receipt) and shows no signs of usage. Preferably, the returned product should be packaged using the original materials. The following instructions should be observed:
Ensure the package is intact.
Eliminate any empty spaces within the package.
Utilize foam, styrofoam, or bubble wrap for soft inner packaging.
Place cardboard or similar robust material between flat and fragile items to fortify the package’s outer shell, ensuring it can withstand impacts and stacking.
Before dispatching the return, the buyer must send photographs of the product and the finished packaging to me. This step ensures an evaluation of the product’s condition and the package’s durability.
Coordinate with me to confirm the shipment collection date. In the event that the product sustains damage during return transit due to non-compliance with packaging instructions, I reserve the right to deduct the costs of repairing the product from the refund amount, either partially or entirely.
- Thank you for reading, updated: 21.01.2025
