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SECOND LIFE TRUTHS
15 years ago
"That doesn't match up with some random fact we made up just now", "Is your computer--yes the computer you're using now to talk to us--plugged in?", "Are you sure you can't see the HUD? I can't tell from this obvious picture you sent me", "We're trying our best to update the customer-care department and make it larger, including downsizing all the Lindens that actually try to help you sad fuckers", and "Then just report yourself to us in-world if you don't know who's bothering you and we can ban you instead to solve your problem."
They were all real answers to paying customers of a multi-million-dollar endeavor. When is Microsoft going to buy those LL fucktards out and rename SecondLife "Skylight", then help the millions of paying customers (both Basic--who actually pay much more, and Premium)?
They were all real answers to paying customers of a multi-million-dollar endeavor. When is Microsoft going to buy those LL fucktards out and rename SecondLife "Skylight", then help the millions of paying customers (both Basic--who actually pay much more, and Premium)?
The alt I'm using right now is Jaycemonde Theseus.
For example, one blog about "Improving our Customer Care Service" [by removing almost all of it to make it "more streamlined"] got literally thousands upon thousands of complaints from Premium and Basic accounts combined, about 70% of which focused on one simple thing: "WE DO NOT GET ANY SUPPORT FROM CUSTOMER SUPPORT. I'VE PUT IN AS MANY AS [insert number between 10 and 40] TROUBLE TICKETS IN THE LAST [insert number from 1 to 5] YEARS AND NONE OF THEM HAVE EVER BEEN OPENED! OF THE ONLY TWO LINDENS TO EVER CARE ABOUT CUSTOMER SERVICE, ONE WAS FIRED FOR "BAD ATTITUDE" WHEN HE ATTEMPTED TO HELP SOMEBODY WHO'D BEEN DEACTIVATED!"
Just change the word order around a bit, and you've got the more-or-less standard reply to the blog.