So, first and last time I use Greyhound
14 years ago
So I reach the tracy station an hour early before the bus leaves to make sure that everything is in order and I can get my tickets and baggage checked out. First thing that made me kind of weirded out was the station was actually just a gas station. That was alright after I got everything situated though and I was able to have ice cream with my sister and mom so I wasnt tripping. So the Greyhound bus finally comes over... 45 minutes late to the gas station, the bus driver takes another 20 minutes taking "A break" at the gas station I was just in and tells us to just pack our own stuff into the bus. So I was like w/e probably just a policy for packing your own luggage and I totally understand people need breaks. I got on and took a seat and waited for the driver to come back, he got back and he took 10 minute mumbling about the places we were going to and such and then began driving. So before we can even make it to the first stop (no joke like 30 minutes) this driver randomly stops at some corner to take ANOTHER break... To smoke his cigarette... So he gets back inside and begins going again and we make it to a few of the stops he said we would stop at and then finally we got to bakersfield.
By that point we were an hour and 20 minutes late, next stop being LA where my transfer bus was. So he takes his sweet time of course in Bakersfield and then finally announces we would be leaving to LA. We get on the bus and we drive to LA.... Very slowly because by the time we get to LA I am 2 hours and 10 minutes late for the transfer bus, it obviously left a while ago so I go over to the ticket counter to explain the situation. The dude then shrugs it off and tells me "Oh that happens all the time, its very common to be 2 to 3 hours late especially with traffic" I then proceed to give him a very weird look and tell him that its 4:20 in the morning and the bus driver had obviously no traffic on the way up here. So the ticket counter employee just shrugs it off again and tells me "Well there might of been other reasons he was delayed, if you wish to submit a complaint you can do it online" At that point I just want a ticket to the next stop for Pheonix, AZ so the ticket counter guy (Not an actual quote but just the literal version of the situation) tells me the next bus comes in 3 hours... hopefully..., please take a seat in the wire chairs that are painful to sit in for an extended period of time, and I am sorry to say we have wireless here but not for the public.
All in all simply put I wont be using Greyhound anymore, 15 and a half hour trips turning into 20-22 hour trips due to certain employee's just not giving a hoot is pretty damn unprofessional. Im just happy I made this revelation about greyhound on a relatively short trip... This other dude I was riding with now has to wait till 2pm tomorrow for his transfer train....
By that point we were an hour and 20 minutes late, next stop being LA where my transfer bus was. So he takes his sweet time of course in Bakersfield and then finally announces we would be leaving to LA. We get on the bus and we drive to LA.... Very slowly because by the time we get to LA I am 2 hours and 10 minutes late for the transfer bus, it obviously left a while ago so I go over to the ticket counter to explain the situation. The dude then shrugs it off and tells me "Oh that happens all the time, its very common to be 2 to 3 hours late especially with traffic" I then proceed to give him a very weird look and tell him that its 4:20 in the morning and the bus driver had obviously no traffic on the way up here. So the ticket counter employee just shrugs it off again and tells me "Well there might of been other reasons he was delayed, if you wish to submit a complaint you can do it online" At that point I just want a ticket to the next stop for Pheonix, AZ so the ticket counter guy (Not an actual quote but just the literal version of the situation) tells me the next bus comes in 3 hours... hopefully..., please take a seat in the wire chairs that are painful to sit in for an extended period of time, and I am sorry to say we have wireless here but not for the public.
All in all simply put I wont be using Greyhound anymore, 15 and a half hour trips turning into 20-22 hour trips due to certain employee's just not giving a hoot is pretty damn unprofessional. Im just happy I made this revelation about greyhound on a relatively short trip... This other dude I was riding with now has to wait till 2pm tomorrow for his transfer train....
FA+

Sounds like your GHs suck out there. They're pretty nice here.
The late issue and sudden route problems compounded with really crappy customer service reps has to make Greyhound one of the worst companies in the country!
I am glad you made it to AZ, though. I hope your new life there is as rewarding as your trip was frustrating. I've got a friend out Phoenix named Saber Claw. He's a cool guy and should be a lot of fun to get to know. He just moved to Arizona himself and has been looking for friends.
In the future, you might want to look into Amtrak's busses. They're much more reliable, and at least try offer customer service. The only catch is in a lot of states you can't buy an Amtrak bus ticket unless there's a rail segment on your itinerary. (Presumably this is to prevent a government-owned corporation from competing with private bus lines -- though it sounds like they could probably use the competition.)
Sorry you had such a frustrating trip. :(
Good thing you didn't stay. This place is freakin' boring. D: