PayPal - The Quest to Talk to a Human Being
14 years ago
General
So, many many months ago I had problems with my PayPal account back when they went all security crazy. At the time I was still in school, didn't have much money, and had little use for my PayPal account. I didn't really care to jump through hoops to get my account all "securifimified" and I didn't do any of the steps PayPal demanded I perform. Any concern I had I let sink away as I focused on my real life issues.
Now fast forward around two years and, a few months after graduation last spring I have (thankfully) found employment and have some extra money to spend.
"Oh capital!" I declared two days ago, "I think I will treat myself to a Commission or two now that I have a steady source of income." So I remembered my old PayPal account that was registered to my email and decided to go check on it to where I had left off two years ago.
There my troubles did begin.
Let us just ignore the fact that it took me a dozen attempts at different passwords before I found the right one. And the fact that the security questions I had made no sense and lacked clear answers, leaving me incapable of changing the password to something easier to remember.
No, let us just focus on the fact that after a few dozen attempts I guessed my ancient old password and gained access to my account to re-discover that I had limited access due to it not being verified. It doesn’t sound like a major obstacle, so I thought I would go ahead and verify myself
My first obstacle quickly presented itself, beckoning madness forward. I needed to verify myself to regain full access, yet because I could have full access I could not verify myself. I have become Catch-22, destroyer of logic.
Thus I had to call their support number the next day. Finding said number was a chore, but once I had it I began to call. And confront the most bassackwards computerized phone system I have dealt with. To keep things short I won’t go into depth about how the phone calls kept ending after I chose one option or another, making the ordeal take much longer than necessary.
There I was, trying to navigate my way through obtuse menus that were of little worth to me. Each time I felt I got a little further into the system but still could see no light at the end of my PayPal tunnel.
And then that pleasant robotic voice uttered a word in amidst one sentence that caused my soul to sing: agent. “Agent!” I screamed into my phone, startling my dog. “Agent! Agent! I want to talk to an agent!” And the phone crashed again. However, I knew the key phrase to gain access. I turned into a monstrous bitch to the digital receptionist, interrupting each of her sentences with a loud “Agent!” before she had time to finish speaking.
Eventually I was led to a real human being (oh glory!) and finally managed to resolve my issues after another hour or so of work with her. I had triumphed over all, despite it taking two days and hours on the internet and on the phone.
So the real point of this story is thus: I finally have a working PayPal account, spare change, and a desire to purchase a few commissions!
Now fast forward around two years and, a few months after graduation last spring I have (thankfully) found employment and have some extra money to spend.
"Oh capital!" I declared two days ago, "I think I will treat myself to a Commission or two now that I have a steady source of income." So I remembered my old PayPal account that was registered to my email and decided to go check on it to where I had left off two years ago.
There my troubles did begin.
Let us just ignore the fact that it took me a dozen attempts at different passwords before I found the right one. And the fact that the security questions I had made no sense and lacked clear answers, leaving me incapable of changing the password to something easier to remember.
No, let us just focus on the fact that after a few dozen attempts I guessed my ancient old password and gained access to my account to re-discover that I had limited access due to it not being verified. It doesn’t sound like a major obstacle, so I thought I would go ahead and verify myself
My first obstacle quickly presented itself, beckoning madness forward. I needed to verify myself to regain full access, yet because I could have full access I could not verify myself. I have become Catch-22, destroyer of logic.
Thus I had to call their support number the next day. Finding said number was a chore, but once I had it I began to call. And confront the most bassackwards computerized phone system I have dealt with. To keep things short I won’t go into depth about how the phone calls kept ending after I chose one option or another, making the ordeal take much longer than necessary.
There I was, trying to navigate my way through obtuse menus that were of little worth to me. Each time I felt I got a little further into the system but still could see no light at the end of my PayPal tunnel.
And then that pleasant robotic voice uttered a word in amidst one sentence that caused my soul to sing: agent. “Agent!” I screamed into my phone, startling my dog. “Agent! Agent! I want to talk to an agent!” And the phone crashed again. However, I knew the key phrase to gain access. I turned into a monstrous bitch to the digital receptionist, interrupting each of her sentences with a loud “Agent!” before she had time to finish speaking.
Eventually I was led to a real human being (oh glory!) and finally managed to resolve my issues after another hour or so of work with her. I had triumphed over all, despite it taking two days and hours on the internet and on the phone.
So the real point of this story is thus: I finally have a working PayPal account, spare change, and a desire to purchase a few commissions!
SherlyKaru
~sherlykaru
And thus the enemy has been defeated :3
biodaemon2
~biodaemon2
OP
*Hangs up a 'Mission Accomplished' banner behind hir*
SherlyKaru
~sherlykaru
*plays background victory music*
biodaemon2
~biodaemon2
OP
Seems like now I need to and make some detailed and elaborate post-victory speech. Now where did I leave my podium...
leviadragon99
~leviadragon99
Yeah... lesson learned? Verify it in the first place.
biodaemon2
~biodaemon2
OP
I was but young and reckless.
FA+