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*sighs* Buyers' Rant
18 years ago
General
Well, I WAS going to ship off my auctions today, but some of the buyers didn't get me the info I needed, or because they sent it the wrong way, I can't find it. So I had to send off a few emails asking for info, and they'll be delayed in shipping another week because I only have one day a week where I can get to the post office.
But let me say a few things here:
* Please don't note me on FA or IM me with business stuff. I can't sort it, I can't search it, so I can't find it when I need it. I get tons of notes and emails and IMs and the ONLY thing I can keep track of is email. I have an email address for business. If you're doing business with me, there's a good chance I've given it to you or you have it. Use it.
* When you send an email/payment/etc. about an auction, please make sure to include one of three things: the auction number, the auction name, your username on the auction site. If I don't have ANY of those, I don't know who you are or what you bought, and the time I have to spend hunting down that information could be better spent drawing. (This goes for EVERY email. Oh and smart email titles help, too. But those are optional.)
* When you send a payment for an auction, put your address with it. If it's a Paypal payment, if your address is unconfirmed, confirm it in the payment notes. (If it's unconfirmed and international, I WILL not automatically send to an unconfirmed address, because Paypal messes those up and I don't want my stuff lost en route.) If the address is confirmed and wrong, tell me in the payment notes. Otherwise, hope and pray the Post Office is on your side, and expect long delays if it has to go through a manual sorting or Change of Address reroute.
* If you're sending payment in the mail, send an EMAIL telling me the payment is sent, and include your address with that. If you've ever seen my house, you'd know how hard it is to find any one specific piece of paper I need, so hanging onto letters and/or envelopes to keep addresses only adds to the pain.
* If you bid on a piece and it didn't meet reserve, and you don't want it, TELL ME. Don't just assume that I'll automatically relist it.
So for the rest of you who don't have an email in your Inbox from me asking for an address, your stuff is going out today. That's... 5 out of the 9 I was planning to send. Yeah, just under half of the auctions I had to send out, I couldn't find addresses for. And those that I DID have addresses for, it took me an hour and a half to sort though and find all five addresses. See why I'm ranting?
So please, if you're buying anything from anyone, PLEASE keep their sanity in mind when doing any communication. You're probably NOT their only buyer, and they probably have lives outside art, so make things as easy for them as you can.
But let me say a few things here:
* Please don't note me on FA or IM me with business stuff. I can't sort it, I can't search it, so I can't find it when I need it. I get tons of notes and emails and IMs and the ONLY thing I can keep track of is email. I have an email address for business. If you're doing business with me, there's a good chance I've given it to you or you have it. Use it.
* When you send an email/payment/etc. about an auction, please make sure to include one of three things: the auction number, the auction name, your username on the auction site. If I don't have ANY of those, I don't know who you are or what you bought, and the time I have to spend hunting down that information could be better spent drawing. (This goes for EVERY email. Oh and smart email titles help, too. But those are optional.)
* When you send a payment for an auction, put your address with it. If it's a Paypal payment, if your address is unconfirmed, confirm it in the payment notes. (If it's unconfirmed and international, I WILL not automatically send to an unconfirmed address, because Paypal messes those up and I don't want my stuff lost en route.) If the address is confirmed and wrong, tell me in the payment notes. Otherwise, hope and pray the Post Office is on your side, and expect long delays if it has to go through a manual sorting or Change of Address reroute.
* If you're sending payment in the mail, send an EMAIL telling me the payment is sent, and include your address with that. If you've ever seen my house, you'd know how hard it is to find any one specific piece of paper I need, so hanging onto letters and/or envelopes to keep addresses only adds to the pain.
* If you bid on a piece and it didn't meet reserve, and you don't want it, TELL ME. Don't just assume that I'll automatically relist it.
So for the rest of you who don't have an email in your Inbox from me asking for an address, your stuff is going out today. That's... 5 out of the 9 I was planning to send. Yeah, just under half of the auctions I had to send out, I couldn't find addresses for. And those that I DID have addresses for, it took me an hour and a half to sort though and find all five addresses. See why I'm ranting?
So please, if you're buying anything from anyone, PLEASE keep their sanity in mind when doing any communication. You're probably NOT their only buyer, and they probably have lives outside art, so make things as easy for them as you can.
As far as PayPal details go, I've been extra careful about the PayPal email title and content, since they started clamping down own mature-item transactions. The last thing anyone needs is for the whole process to be frozen and one or both parties penalized for a simple administrative error.
Speaking of which, I need your address. You had a friend send me the money, but I never got YOUR shipping address, and I'm not sending it to his, since he's not you.