About a week ago somebody got inside my Jeep and stole my HTC Thunderbolt. At the time I felt lucky that I had insurance on it, but I'm finding out Asurion IS NOT very assuring. It's almost not even worth paying the extra money per month to have insurance on it.

Asurion won't ship the phone to to my address because according to Asurion my address is not a valid address. In order to get my phone, I had to have it shipped to my roommate's mother's house. On the first delivery they sent the wrong phone to the correct address. Good fucking job, Asurion.

When I got home from work that night, I called Asurion up and explained to them that they sent me the wrong phone. They sent me a Motorola Droid Milestone but I had an HTC Thunderbolt. At first he told me that he wasn't sure why they sent me the wrong phone because my Thunderbolt pulls up in their systems.

I thought it'd be something simple like, "we'll send you a prepaid shipping label, you send the wrong phone back and we'll send you the right phone." Instead I got told that I had to pay a second deductible before they send me the right phone and a shipping label. Then I could send the wrong phone back and they'd refund me the first deductible. Blah Blah what the fuck ever. Here's your fucking money just send me my phone.

I should have gotten my phone today, but when I checked the shipment status they sent it to the wrong address... Their policy is supposed to be next day delivery (next buisness day) But as it stands, it's taken them nearly a week and i still don't have my phone. Way to go Asurion, you fucking tards.

After all this it's almost not even worth paying the insurance on. Except that the phone brand new was something like $500 brand new last time I checked. So paying $100 to replace a $500 phone is a pretty good deal. Except that when I bought the phone it was $250 because I got it when I renewed my contract. As of now I've paid Asurion $200 to not do their jobs, and may have to take a day off work because of this. I dunno.