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Anyone who know anything about computers. PLEASE HELP(fixed)
12 years ago
I had gone to an adult site on my laptop and when I was exiting out of it my screen went white and a government-looking document poped up, saying that the site had contained CP, that I had downloaded such files, and that my computer was now blocked (I'm on my parents laptop atm). It went on to say at the very bottom that I could have everything lifted if I pay a $300 fine through Moneypack.
Now, I'm no Einstein, but I'm pretty sure that they wouldn't allow someone to lift a block after making such claims. And I'm DAMN sure that I neither downloaded nor even saw CP on the site.
It's obviously a virus trying to steal money from me. Is there anything I can do to get the virus out of my computer?
I've tried simply doing a forced shutdown, but when I turn it back on, it starts normal, everything comes up, and then within 5 seconds the screen goes white and it comes up again.
If there's anyone who can help me I would be very greatful.
Now, I'm no Einstein, but I'm pretty sure that they wouldn't allow someone to lift a block after making such claims. And I'm DAMN sure that I neither downloaded nor even saw CP on the site.
It's obviously a virus trying to steal money from me. Is there anything I can do to get the virus out of my computer?
I've tried simply doing a forced shutdown, but when I turn it back on, it starts normal, everything comes up, and then within 5 seconds the screen goes white and it comes up again.
If there's anyone who can help me I would be very greatful.
You need to use Malware Bytes to run, and it will scan your computer.
The program should scan and detect the virus. You should be able to then remove it
if not, I would divert to the backup idea of rolling back your computer to a safer date (Most windows programs have this built in).
If these two don't work, then I can only suggest a re-install of your Operating System.
Do you know how to do this?
I did that and chose Safe Mode with Networking, but the screne STILL went white and the scam popped up before I could do anything else.
Would any of these other options work?
Safe Mode with Command Prompt
Last Known Good Configuration (your most recent settings that worked)
Directory Services Restore Mode (Windows domain controllers only)
Debugging Mode
here http://windows.microsoft.com/en-CA/.....fender-offline
Just chose which operating system and download and make a bootable cd or dvd then boot your system with it. Just read the instruction.
good luck.
I was able to fix it by going to here: http://botcrawl.com/how-to-remove-t.....moval/#restore
Oh, and I'm still up for RPing when you get the itch. ;3
Try going into safe mode with networking. once you log in pull up the start menu and type in System Restore
choose a restore point from before the virus first showed up. once the system finished restoring, it should be gone
Would any of these other options work?
Safe Mode with Command Prompt
Last Known Good Configuration (your most recent settings that worked)
Directory Services Restore Mode (Windows domain controllers only)
Debugging Mode
1.
Start your computer in safe mode with command prompt. For more information, see Start your computer in safe mode.
2.
At the command prompt, type *** rstrui.exe ***, and then press ENTER. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
( don't add the *s into the command, I just used them to single out the important bit you need)
then try restarting and going back into safe mode with networking and signing in as administrator. this might let you get in without locking up
Do you think this option would work:
Last Known Good Configuration (your most recent settings that worked)
Hey do me a favor and tell me what model your computer is? I need to find the specific command for something I think will help you. if not then you may need to take it to a professional
Okay, thank you for trying to help. I really appreciate it.
The thing you told me to type in was for another option, all I had to do was type in "explorer". ^-^
Thanks again for helping me. ^^
*hugs*
here http://windows.microsoft.com/en-CA/.....fender-offline
Just chose which operating system and download and make a bootable cd or dvd then boot your system with it. Just read the instruction.
good luck.