Upon arriving way earlier than expected on Thursday, we got here at about 6 AM. I have NEVER been treated so rudely. My ride sat out front as I waited to get the room situated and taken care of. While waiting, many things happened. An African American fellow who worked as a doorman was extremely rude, trying to make my ride leave before we unloaded. Then,  shy-shy was upset all day, later that night, my sweet little special needs 14-year-old sister tells me the jerk had called her RETARDED and other names she will not say. I was more upset at this than anything, so I went to tell the manager. They sent us up a tray of snickers, m&m's and a can of peanuts to say they were sorry. Then later they called me to say, they had reviewed the tapes and saw nothing wrong had gone on. Absolutely nothing upset my little sister. Absolutely no rude attitude? I'm appalled at this, especially that they think candy would rectify the pain they caused a little girl who does not need adults who are supposed to be professionals calling her names. The other excuse, HE says he wasn't rude, he says he didn't say it. Who the hell will own up to calling a little girl something dirty? I know few men with such balls. Most are scared little boys inside and would lie to cover their own tails. Next year I will be staying in the hotel that had given me much better service and more room for my money. The workers at the Marriot's Courtyard were much, much more friendly and kindly. Who else would help me carry all my baggage to my room when no carts were available? Who always held the door for me and greeted me with glee? Yeah, main hotel for staying for Anthrocon sucks. Never again will I spend a dime on this hotel. To be treated rudely, to have a tiny room compared to people who paid less than I did, to have my youngest sister traumatized! No thank you, Westin of Pittsburgh, you FAIL.