Well, I had to cancel my bank card and I got a new one on Monday. Took to social media with the issue and did some research that uncovered some things.

Best Buy uses a number of antivirus programs that they offer at a discount, those being Kaspersky, Trend Micro and Web Root. These programs are set up on a computer that you purchase from Best Buy and are set up also to AUTOMATICALLY RENEW the subscription after they expire. The only way to cancel the service is to actually call Best Buy and tell them that you would like to cancel the service. This is something that they do not tell you, or display often during the set up process and has cost several dozen people over $1000, and is an issue that has been on going since 2010.

Now, the service that I am being charged for is Kaspersky, a product that I didn't even know of till last week when I was clearing out Malware from my sisters computer and noticed that she had it on hers. I have never used Kaspersky, nor have I ever purchased it. Yet I am being charged for the service, which has overdrawn my account. Looking through my records they started to charge me in 2013, so that means they owe me over $80 for a service that I have not purchased or used and they took money for.

After taking to Social Media when talking to Best Buy service agents over the phone, even with in a conference call with a bank agent, they gave me the run around. The announcement on social media of the issue prompted Best Buy to contact me and let me know that they are investigating the matter. Right now I am waiting for them to call me so that this issue can be resolved.