After posting that journal I went and checked my bank account and found that I was charged another fee, this time by my bank for my account being overdrawn. So I decided to all them up and had a nice chat with the people on the other end of the line, and explained the situation. The end result, with Best Buy seeming to be doing nothing, I went ahead and put a fraud claim in and the bank agreed with me. They not only cancelled the payment to Best Buy that they took without my permission, and returned the money back to me. But they went a step further and also removed the fees that were put on my account because of what Best Buy did! Now, I won't get the money that they took out in 2013 that I only discovered after a more careful look at my bank statements, but getting that payment and the fees cancelled are a victory in of themselves I feel. But the story does not end here...

I had been contacted by Best Buy's Social Media team since I went on the Twitters to voice my displeasure of what was going on, and their Twitter agent did some looking as well. She sent me an email several hours after I had gotten things taken care of with my bank and provided me with some information. I was told by the Best Buy agents that I talked to over the phone that an investigation was under way to see what was going on. The Best Buy Twitter agents findings... there was no investigation being done, and not only that there was no record of my calls to them! She stated in her email to me that "It seems as though you have been given the run around quite a few times and you do not deserve that at all." She even recommended that I seek action with my bank as well in this. It is amazing that Best Buy's Social Media agents and team are more helpful, and more caring then their customer support team that I spoke with over the phone.

The Antivirus was purchased 1 - 2 years ago according to her findings ( which fits with the charges to my account I found ), either with the purchase of the software or of a new computer. I did purchase a new computer, but it was not from Best Buy, it was from Alienware last year and I already had an antivirus program that I've been using for going on 10 years or more. The authorization for the billing to my account and subscription is done automatically "is agreed upon by signing at the time of purchase on the signature pad" according to Best Buy's twitter agent. Something that never happened. Now, I will admit that I have used my card at Best Buy in the past, but that was at the most to purchase movies that I only found there and not anything more then $10 - $15. Certainly nothing of the amount they were charging me with on a recurring basis. The situation is now resolved for the most part, but I will be making a phone call to Best Buy and informing them that if they have anything that has my name on it under their subscriptions for Antivirus or ANYTHING of the like, that I want it cancelled and my name removed from the list.