CR Crafts screwing up more fabric orders.
11 years ago
Have other builders been experiencing worsening customer service form CR Crafts ?
So after 3 months of waiting for the Teddy Bear White fur, they send me 6 years of damaged useless white fur.
It was matted and creased so badly it is unusable or fixable. ( it appears to be the fur near the core of a roll that is usually creased so badly its trash.)
They said they would send more, but would not tell me when, and if it was going to be any better..
So now this puts more delays on some WIP suits in need of this fur.
So after 3 months of waiting for the Teddy Bear White fur, they send me 6 years of damaged useless white fur.
It was matted and creased so badly it is unusable or fixable. ( it appears to be the fur near the core of a roll that is usually creased so badly its trash.)
They said they would send more, but would not tell me when, and if it was going to be any better..
So now this puts more delays on some WIP suits in need of this fur.
http://www.alibaba.com/products/F0/...../CID42801.html
I'm not very good at suitbuilding (at least not yet), but I'd imagine there might be some suitable ones there. 399 results just for white fur.
The statistics of finding storage for that many 60" bolts is insane, not to mention the cost of buying that much fur would be $7,500 without tax, duties, shipping, etc
As business owners, #1 we do not have time to attempt to fix an inferior product. #2, I would feel like an absolute ass getting less than stellar fur, mickey mousing with it so its somewhat 'ok' then try to pass it off to a customer (who has paid a crapton of money) as a top notch high quality product.
We DEPEND on our manufacturers and retailers to deliver to us a pristine product. That is why this issue with Monterrey Mills Teddy Bear White is such an issue. Its fantastic stuff and it can not be easily replaced with another textile mill's product. Its just frustrating as hell.
like, I managed to get that DF fur perfectly clean but I was still miffed as hell wasting the better half of a day fixing it and with no monetary compensation from DF for sending me dirty fur in the first place.
Okay, maybe that wasn't so funny, but I thought I'd try.
Fursuitsupplies.com tried to do the right thing and be a retail outlet of varying furs. Even they are having issues keeping furs in stock. Hopefully this isn't a trend that will decrease availability further in the future.
You think your MM sales rep is bad, mine told me that there was only one distributor in Canada and I should contact them. I already have a wholesale account with them, I emailed 3 of their emails over the course of about 2 weeks with no reply, emailed the sales rep back and nothing. Argh.