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Average day at work
10 years ago
General
Bark Bark!
"The escape channel is gone!? WHERE DID IT GO!? OMG IM SOOPER PISSED"
The Escape channel is not gone. The channel lineup merely changed, and it is now only online.
"You didn't tell me that it changed, so I'm gonna sue you! Let me talk to the owner of the company!"
I... Guess you can try to sue, and the owner is somewhere not here.. And I can't transfer you there... And I don't have a direct number...
"Give me this special again, or I'm gonna cancel!"
That's not my department, so... Bye. I'm transferring you.
"I just bought this car, and it cost $150k... I can't afford $17.07 per month!"
You're... Kidding, right? Well, that's what we've got. Sorry.
"Are you insurance?"
No.
"Will you be?"
No..?
"When will you be?"
Are you listening?
"I need to talk to Mister... Larry. We talked about ten minutes ago."
I can't transfer you to another agent. Can I help? If not, please hang up.
These are just a few examples, so with that in mind, I'll say this:
I know you don't know everything about how a company works, and I won't say exactly where I work, but I think I may have already, so...
With that in mind, how about you ask some questions about SiriusXM, if you have any? If it is within reason, I'll answer, cause.. Let's just say I know a lot about the place. :3
The Escape channel is not gone. The channel lineup merely changed, and it is now only online.
"You didn't tell me that it changed, so I'm gonna sue you! Let me talk to the owner of the company!"
I... Guess you can try to sue, and the owner is somewhere not here.. And I can't transfer you there... And I don't have a direct number...
"Give me this special again, or I'm gonna cancel!"
That's not my department, so... Bye. I'm transferring you.
"I just bought this car, and it cost $150k... I can't afford $17.07 per month!"
You're... Kidding, right? Well, that's what we've got. Sorry.
"Are you insurance?"
No.
"Will you be?"
No..?
"When will you be?"
Are you listening?
"I need to talk to Mister... Larry. We talked about ten minutes ago."
I can't transfer you to another agent. Can I help? If not, please hang up.
These are just a few examples, so with that in mind, I'll say this:
I know you don't know everything about how a company works, and I won't say exactly where I work, but I think I may have already, so...
With that in mind, how about you ask some questions about SiriusXM, if you have any? If it is within reason, I'll answer, cause.. Let's just say I know a lot about the place. :3
This was about one year ago.
They called so many times that my phone only showed them in the "calls missed" list which holds 80 entries. The time stamp on the oldest one was less than one hour from when I looked to see that they'd called so many times.
No problem. Call in and request to have your number removed from call listings. You will need to provide your number, and they may ask to verify the account info, but that does it.
It takes 3-5 days to process though.
It's not really the person calling's fault, but it was annoying. Honestly I really tore in to the second person that I talked to. I hope that they didn't take it personally, and I was pretty sure I tried to make that point...
Thanks for the advice though!
:D
It's not that it's taken personally, but... In such a line of work, you hear the same thing in ten different ways, and it's typically a quick fix, or a "Pay attention!" fix. :P
I found it again on channel 18, is this channel here to stay???? Please say it is. It's an amazing mix
By the way... Note me with your current package and price, please. It is for a good cause.