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Art PSA: You Can't Deny a Refund
10 years ago
Stole this from Celestina
Howdy, CelestinaKetzia from A_B here. (Lol how many of you are sick of reading that?)
We get folks who try this all the time, but here's the deal.
1. Your ToS does not trump the law.
2. If art is not done, then you can't deny a refund.
Scenario 1: Artist A has it in their ToS that once they start a sketch they can cancel the commission on the client, and the client gets nothing back.
Artist A is completely in the wrong. They are committing theft. They must either give a full refund (if the artist cancels, that is considered proper and good business) or a partial refund (if the commissioner cancels).
Scenario 2: Artist B does art, but has done it completely different than what the client has asked. They've ignored the client's prompt entirely. Client wants a refund, but Artist B denies it stating they are done.
Artist B is wrong. They have not completed the art. The art is not what the client asked for. The artist must either work out a refund or redo the image to client's specifications. It's Artist Error, and thus the Artist has to eat the cost of the second image. (You can write off this loss come tax time, btw. Assuming you are filing taxes.)
Scenario 3: Artist C has completed the art to the client's specifications. The client just doesn't want art anymore, and wants a refund. Artist C denies it.
Artist C is correct. They've completed the art to specification, but the client is having buyer's remorse. They are not entitled to any kind of refund.
Scenario 4: Artist D sees their client has asked for a refund. Artist D doesn't or can't issue one, so they quickly finish the art to specification. The client reiterates they wanted a refund, but Artist D denies it stating the art was completed as requested.
Artist D is incorrect. Once a client has asked for a refund all work must cease immediately, and an appropriate refund issued.
This has been your friendly neighborhood Cel PSA. Please carry on.
Howdy, CelestinaKetzia from A_B here. (Lol how many of you are sick of reading that?)
We get folks who try this all the time, but here's the deal.
1. Your ToS does not trump the law.
2. If art is not done, then you can't deny a refund.
Scenario 1: Artist A has it in their ToS that once they start a sketch they can cancel the commission on the client, and the client gets nothing back.
Artist A is completely in the wrong. They are committing theft. They must either give a full refund (if the artist cancels, that is considered proper and good business) or a partial refund (if the commissioner cancels).
Scenario 2: Artist B does art, but has done it completely different than what the client has asked. They've ignored the client's prompt entirely. Client wants a refund, but Artist B denies it stating they are done.
Artist B is wrong. They have not completed the art. The art is not what the client asked for. The artist must either work out a refund or redo the image to client's specifications. It's Artist Error, and thus the Artist has to eat the cost of the second image. (You can write off this loss come tax time, btw. Assuming you are filing taxes.)
Scenario 3: Artist C has completed the art to the client's specifications. The client just doesn't want art anymore, and wants a refund. Artist C denies it.
Artist C is correct. They've completed the art to specification, but the client is having buyer's remorse. They are not entitled to any kind of refund.
Scenario 4: Artist D sees their client has asked for a refund. Artist D doesn't or can't issue one, so they quickly finish the art to specification. The client reiterates they wanted a refund, but Artist D denies it stating the art was completed as requested.
Artist D is incorrect. Once a client has asked for a refund all work must cease immediately, and an appropriate refund issued.
This has been your friendly neighborhood Cel PSA. Please carry on.
Kabash
~kabash
This is really nice to know, thank you
AluriandKya
~aluriandkya
Wow i didnt know this very good to know
