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New Job O'Clock
10 years ago
General
I SO need to be done with retail. I just hate everyone and everything I come in contact with every single day. And it's not hard to see why when it's been wearing you down for over a decade. For entertainment's sake though, allow me to share a situation that just unfolded [keeping in mind that the same or similar situations play out day in and day out with similar entitled little shits]:
Customer: I have some products I would like to return.
Me: That's fine! Do you have your receipt with you?
Customer: No, an associate of mine made the purchase. I don't have anything with me.
Me: *noticing that the items were ordered online because I do not carry this brand of binders in store* Uh...ok. So, you don't have the copy of the invoice that would have shipped in the box with these?
Customer: No. I did not make the purchase. I just want to make an even price exchange with these 3 binders I grabbed off the shelf. You can do that, right?
Me: Not...really. My register won't recognize these binders because they came from our website and I don't carry them in store. [Not to mention, since you got these online, I don't even know if they're the same price as the ones you picked up off the shelf.] I really just need the order number from that invoice and we can easily do this exchange. Do you perhaps have an email about the order with that number on it...or could you call your associate and see if they can get that information?
Customer: I don't understand why this is so difficult! I just hate these binders and want to return them! I didn't think I would have to bring any evidence of purchase with me. You're clearly retarded. Please get your manager for me so they can wave a magic wand and just give me what I want.
Me: Ok. *calls manager over and explains what's going on*
Manager: Are you sure you can't get in touch with your associate to get the order number? Once we have that, the rest of the transaction will be simple.
Customer: Ugh! I refuse to do that. I just want you to give me what I want! You're just as dumb as your employee here. Where is -your- manager?
Manager: He took a personal day to go skiing. But that's besides the point. I'd be happy to help you with this problem. Your just not understanding that we have to process all these things through a computer and that computer needs certain information from the customer to complete the transaction.
Customer: This is exasperating! I didn't make the purchase and I just want to do this return! Why can't you just give me these three binders and take those and we'll call this square?
Manager: *sigh* ...
At this point I had to walk away. I have way too much on my plate to finish in a given day, rather than spend it battling pig headed idiots. I'm sure the manager took her employee's name or something and had to call our help desk and try to track down the order number with the little bit of information we have. I'm sure the lady was flustered that it took so long and I'm sure she threatened that she won't ever shop with us again.
Good.
Customer: I have some products I would like to return.
Me: That's fine! Do you have your receipt with you?
Customer: No, an associate of mine made the purchase. I don't have anything with me.
Me: *noticing that the items were ordered online because I do not carry this brand of binders in store* Uh...ok. So, you don't have the copy of the invoice that would have shipped in the box with these?
Customer: No. I did not make the purchase. I just want to make an even price exchange with these 3 binders I grabbed off the shelf. You can do that, right?
Me: Not...really. My register won't recognize these binders because they came from our website and I don't carry them in store. [Not to mention, since you got these online, I don't even know if they're the same price as the ones you picked up off the shelf.] I really just need the order number from that invoice and we can easily do this exchange. Do you perhaps have an email about the order with that number on it...or could you call your associate and see if they can get that information?
Customer: I don't understand why this is so difficult! I just hate these binders and want to return them! I didn't think I would have to bring any evidence of purchase with me. You're clearly retarded. Please get your manager for me so they can wave a magic wand and just give me what I want.
Me: Ok. *calls manager over and explains what's going on*
Manager: Are you sure you can't get in touch with your associate to get the order number? Once we have that, the rest of the transaction will be simple.
Customer: Ugh! I refuse to do that. I just want you to give me what I want! You're just as dumb as your employee here. Where is -your- manager?
Manager: He took a personal day to go skiing. But that's besides the point. I'd be happy to help you with this problem. Your just not understanding that we have to process all these things through a computer and that computer needs certain information from the customer to complete the transaction.
Customer: This is exasperating! I didn't make the purchase and I just want to do this return! Why can't you just give me these three binders and take those and we'll call this square?
Manager: *sigh* ...
At this point I had to walk away. I have way too much on my plate to finish in a given day, rather than spend it battling pig headed idiots. I'm sure the manager took her employee's name or something and had to call our help desk and try to track down the order number with the little bit of information we have. I'm sure the lady was flustered that it took so long and I'm sure she threatened that she won't ever shop with us again.
Good.
I hope you don't have to bother with it for much longer, and until then I wish you the nicest breed of customers. <3
The worst thing is that we don't get any kind of closure on the whole thing. You never get to call a customer out on anything and there can be no resolution to an argument that is satisfactory to both ends. Either they get exactly what they want [even if that means just doing whatever they want without consequence], or you'll both be miserable and angry. *sigh*
I'm hoping for your sake you're done with that position for now at least.
Customer: I don't understand why this is so difficult!"
The exact moment when this conversation turns from pleasant to shitty.
It's very interesting too how people react to not getting their way right off the bat, regardless of what is needed.
It's truly sad most corporate headquarters don't give managers the power to simply tell such people to get the necessary information or leave.
Hence the walking away. So much anymore, I just make the hand off to a manager and remove the risk that I'll say anything that can be misinterpreted or blown out of proportion.
I'm mainly just still about this associate she wouldn't call. It's like, is this person already gone? Did they order you the wrong binders and you fired them on the spot, so now you CAN'T call them? Or are they in your trunk or something???
And good luck in your job search!