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Laptop issue...any advice?
9 years ago
This is coming from my phone, just a heads-up...
So last night my laptop was running just fine. I had a few updates to run, stuff I've done before, then shut it down for the evening. Today though, I turn it on, it loads the whole welcome screen, a bit slowly but fine, then shows where you enter your password, enter it, accepts it, all seems well...after that though, nothing displays at all: my desktop image doesn't load, none of my program icons, nothing. Basically the laptop is running and everything but all I see is a blank screen.
This has been extremely perplexing and frustrating; the machine seems to be running fine, it's just that nothing shows up. Obviously I'm stressing a bit as my laptop is my art hub as well as allows me to stay in touch with my friends through Skype, streams etc. I don't think I necessarily need a new laptop, it's still running, but if I do, I can't really afford one atm, and would also hate losing all my work saved and current WIPs I have, among other things.
Is there anyone out there who has, or knows someone, who has had to deal with a similar situation, and knows what the issue might be and what I can do about it without having to either get it looked at or replaced? Those are "if nothing else works..." options. It's a Dell XP 17" (plz no criticisms about the brand or anything, this isn't about brand superiority)
Thanks for taking the time to read this. I hope someione can help out, I'm really stressing about this. :(
So last night my laptop was running just fine. I had a few updates to run, stuff I've done before, then shut it down for the evening. Today though, I turn it on, it loads the whole welcome screen, a bit slowly but fine, then shows where you enter your password, enter it, accepts it, all seems well...after that though, nothing displays at all: my desktop image doesn't load, none of my program icons, nothing. Basically the laptop is running and everything but all I see is a blank screen.
This has been extremely perplexing and frustrating; the machine seems to be running fine, it's just that nothing shows up. Obviously I'm stressing a bit as my laptop is my art hub as well as allows me to stay in touch with my friends through Skype, streams etc. I don't think I necessarily need a new laptop, it's still running, but if I do, I can't really afford one atm, and would also hate losing all my work saved and current WIPs I have, among other things.
Is there anyone out there who has, or knows someone, who has had to deal with a similar situation, and knows what the issue might be and what I can do about it without having to either get it looked at or replaced? Those are "if nothing else works..." options. It's a Dell XP 17" (plz no criticisms about the brand or anything, this isn't about brand superiority)
Thanks for taking the time to read this. I hope someione can help out, I'm really stressing about this. :(
Try disabling all the drivers and/or services that load at startup and re-enabling them one at a time until you find the one that's causing the problem.
https://support.microsoft.com/en-us/kb/316434
Next, try this (link): Cannot log into corrupt account
In a nutshell, hit F8 (or equivalent) on startup to access the startup options. Choose Safe Mode with Command Prompt. At the command prompt, type "net user administrator /active:yes" then restart. The admin account should be visible the next time you boot. Log in to the admin account and use that to make backups of your files and/or create a new user account you can use on a daily basis. Trying to repair a corrupt user account it possible, but may require some technical wizardry. See if you can access the computer and your files first, then we'll worry about repair later.
If worse comes to worse, you can always put the hard drive in another computer or use a Linux boot CD or USB to read and backup your files. There's also BartPE, Hirens CD, or another 3rd-party bootable CD/USB you can use. Of course, you need another PC to do this preparation, and I'm assuming your laptop is already configured so it can boot off a secondary drive.