My best friend had his account hacked today, the second of my friends to have their accounts hacked this year. I'm just going to copy and paste a post I made elsewhere.

I really would like some help and advice to help a friend of mine out, because he could really use it.

My best friend had his PSN account hacked today, and the hacker changed his e-mail address. My friend contacted Sony and they pretty much told him there was nothing he could do. They told him there were 3 ways for him to reclaim his account. 1. Obvious email recovery, but the hacker changed the email account so that's out. 2. Use the credit card info to reclaim it, but he didn't have a credit card linked to his account, he had a paypal (from which the hacker drained 70$ from his bank account before my friend closed it) and they can't use that apparently. 3. Use the serial code on the original console he registered with, which he no longer has because that was a PS3 he had about 8 years ago, which he no longer has.

He lost 8 years worth of trophies, online friends, and digital purchases, and Sony told him the hacker got away with it.

He's lost all the content he'd ever bought in the last 8 years, he's lost all his progress on
Destiny, Warframe, Overwatch, everything is gone.

So what I'm asking is if there's anything we can do, because I've been playing with this guy for as long as I've had a PSN account, we went to high school and college together. So are we really out of options? Is there absolutely nothing anyone can do?

Also, check your e-mails and passwords, make sure you're safe guys. Thanks for reading.

So yeah, for all the people out there on Playstation, change your passwords, make sure they are secure, and take all the necessary steps to protect yourself and your personal info.

Stay safe, god bless my friends.

EDIT: after much pestering with the Sony customer support, they were able to get my friend his account back. Stay safe people, protect your info!