So we called paypal back just like they wanted us to today. Call was pretty frustrating to put it lightly.
the department forgot to note that we had faxed a bank statement showing they owe us $803.18 now that the balance has been cleared on our end,
and we are STILL waiting for them to confirm that they received our original bank transfer of that exact amount on the 6th.

First they tried to tell us that they didn't receive any faxes and to call back in 2 days. Then after some persisting they magically found the fax, but said it was too hard to read. Apparently the amount of numbers on the bank statement confused the paypal representative on the phone. (I don't know how you could not be able to read bank statements working at paypal...)
After we had some not super awesome things to say about their professionalism, and how frustrating it was to have to deal with this for almost a whole month they finally put our case into the escalation category to try to investigate what happened to the 800 dollars we originally sent them to clear off the negative balance in the first place.

We also contacted our bank again to see if there was any thing they could do to help us out since we're pretty much tired of having paypal runaround and not give us any clear answers. Just a lot of "call back tomorrow."

So we're waiting for a call back from our bank & seeing if they can directly talk to paypal about the transfer they made.

my head hurts a lot haha.


EDIT; oh also I forgot to mention paypal transferred us to 3 different departments and managers in this one single call, too. No one wanted to deal with us after they saw how many notes were under my account.