I have been very quiet on the issue, save for a handful of people (only one or two of them are active here), and the path to getting this resolved has taken a lot longer than it should have. In fact it's still not actually resolved, but I am confident that it is going to happen now that I've talked to and clarified all information with the various people I've needed to. I hope this serves as a cautionary tail as well! No, in all seriousness this has been one of the most stressful things I've ever had to handle.

My desktop has started misbehaving. Identifying the cause of the issue has been difficult, but I think it's both software and hardware related. Bottom line is my shit is out of date and the stuff I need to replace necessitates replacing parts that are otherwise fine (new motherboard is needed to replace my obsolete CPU, for example) so I did some budgeting and looking and I decided to go ahead and just build a whole new computer. I ordered a number of parts from Amazon, but there were some that I either just couldn't find on Amazon or it was only available through a third party, which I try to avoid entirely. So I went to Newegg and ordered nearly $600 of stuff.

Where things got messy was the checkout procedure. I have gotten to where I use PayPal for a lot of transactions, since they save my billing and shipping info, it's all there in one place. If you have ever ordered anything from an online store and used PayPal, you will note that it automatically fills out all the shipping info because of what you put on their website. Unfortunately Newegg overrode that info with a different address they had on file and shipped it there. I realized this error and managed to catch it and bring it to the attention of their customer service department, who then sent a change of address/destination to UPS. Unfortunately, while UPS did receive the message, their drivers were not updated with the information and it was still sent to the wrong address.

I contacted Newegg about the issue, then I contacted UPS. UPS made an attempt to retrieve the package, but had no luck (and it seems whoever was at the address didn't return it on their own initiative either). With that information becoming apparent, I asked Newegg one question: "Okay, what happens next?" this was when the frustration and fury kicked into high gear. The guy I talked to on the phone was very adamant that there wasn't anything else they could do. I told them that the money I paid for those parts wasn't an amount I could just shrug off. That's money that I need. They weren't willing to help me in ANY way, and how they talked to me damn near drove me batshit...we will revisit this.

With Newegg being cunts, I contacted UPS customer service and I summarized the situation to them...to which they responded "Okay, we will start an investigation on our end. If we are unable to retrieve the package after X amount of attempts, we will refund the cost to you." After my experience with the cunts, I had actually kind of forgotten what decent customer service was like. I asked the person to clarify exactly what that meant, specifically asking if I would be repayed the cost of the items I ordered. They said yes.

With that weight off of me, and my mind unburdened, it clicked...Newegg sucked so bad with this entire ordeal because their responses ALL amounted to "We will try", "we can try", "this is not a guarantee", and "there isn't anything we can do past this point". Their entire procedure for this mess was to outline what they couldn't do, which got infuriating because I caught them talking in circles multiple times and was able to get them in a corner, which then seemed to get things moving forward slowly. Had they told me outright "We can't push this issue any further from our end, you need to contact UPS and check with them on what your options are going forward.", you know...pointing me in some direction other than saying "Well that sure sucks! Sorry!" THAT would have been helpful and gotten this sorted out quicker!

I'm beginning to suspect Newegg might have had some legal issues where they've had to change their customer service procedures to emphasize on how they couldn't "guarantee" anything. Whatever their hangup is, I couldn't give a fuck anymore. When this whole thing is resolved I am going to call Newegg again, speak to a supervisor and tell them that I will shove shards (plural) of broken glass up my dickhole before I do business with them again. Don't buy anything from them, their customer service sucks nasty, sweaty, hobo taint.