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My Commissioning rules
5 years ago
General
No, I don't draw, but I do commission a lot of people, and unfortunately the need for this has become apparent over the last year or so. These rules apply going forward at my discretion.
These rules apply up for payments made before completion of the commission.
1. I will only pay through paypal, and payment will be that as one for a service, or any other payment service that allows full refunds by the payer.
2. Unless other arrangements have been made, I will send the artist a note with this journal linked as a warning one month prior to the refund deadline, unless it is completed to my satisfaction or an agreement is reached, I WILL initiate the refund process within a week of the note.
3. No matter what happens, no action will be taken by me as staff on you, positive or negative. Simply put it's not worth damaging my own personal standards to show favor or indulge in a grudge from a position of power.
These rules are at my discretion to modify at any time. If I haven't paid you and I'm simply waiting in a queue? Well then I haven't paid you, so take all the time you want. The bottom line is once you accept my money you have agreed to do a job for me, if for any reason you cannot or won't do it then you should either A. Pay me back or B. Do the job. I also do not accept partial completion of a commission, and by this I simply mean if I ask (for example) for a lined and colored drawing and you present me with a rough sketch, that's not worth 5%, that's not worth 50%, you have not completed the job as agreed upon.
All that being said I have only disputed through Paypal once, but there has been more times than I can count on both hands I've ended up seeing an artist block or ghost me after I pay them and the window for disputes has passed, so this is purely for my own protection.
These rules apply up for payments made before completion of the commission.
1. I will only pay through paypal, and payment will be that as one for a service, or any other payment service that allows full refunds by the payer.
2. Unless other arrangements have been made, I will send the artist a note with this journal linked as a warning one month prior to the refund deadline, unless it is completed to my satisfaction or an agreement is reached, I WILL initiate the refund process within a week of the note.
3. No matter what happens, no action will be taken by me as staff on you, positive or negative. Simply put it's not worth damaging my own personal standards to show favor or indulge in a grudge from a position of power.
These rules are at my discretion to modify at any time. If I haven't paid you and I'm simply waiting in a queue? Well then I haven't paid you, so take all the time you want. The bottom line is once you accept my money you have agreed to do a job for me, if for any reason you cannot or won't do it then you should either A. Pay me back or B. Do the job. I also do not accept partial completion of a commission, and by this I simply mean if I ask (for example) for a lined and colored drawing and you present me with a rough sketch, that's not worth 5%, that's not worth 50%, you have not completed the job as agreed upon.
All that being said I have only disputed through Paypal once, but there has been more times than I can count on both hands I've ended up seeing an artist block or ghost me after I pay them and the window for disputes has passed, so this is purely for my own protection.
You're really fortunate, Engy, to only have disputed once. I had about a dozen in all my years, and all of them has been successful for me. Still, I lost quite a bit that was through other forms of payment, I believe well over 2k by now in the dozen years I have been active learning how to protect myself from ghosting.
I am a bit fearful of not being able to get commissions from popular artists who have people lining up for their art. I figure they just immediately drop me if I have a publicly posted policy of my own, because they don't want to bother having to be mindful of rules from their commissioners.
However, I definitely see yours as being very reasonable, and I hope having this up will result in a lot less headache for you going forward. I'd like to check in with you in about a year to see how it goes, and if it does goes well as I hope, I'll do the same.