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Online wallet problem
5 years ago
I know my online wallet has had its problems over the years, but this one in particular frustrates me.
I went to add my monthly entertainment (art/computer) allowance to my account and got met with this message: "There's a problem adding money into your account."
I called their support line and they told me that they had to refresh things. They also told me to try again in 24 to 48 hours. The only immediate effect I saw is that I had to complete an alphanumeric captcha thing before I could log in proper.
Now, this could become a more serious problem. If I can't add money from my bank account to my online wallet, I can't quickly pay artists for their services (if I can pay at all). It also will stop me from buying pretty much anything online, since I don't have a bank card or a credit/debit card. I used to have a GreenDot pay-as-you-go card, but that has expired years ago, I think.
I've seen reports in their community forums from people with the same problem over the years, but no actual answers that seem satisfactory. Just something about giving it up to 48 hours because of some security thing. I tried to read up on the problem a little further and two of the potential reasons I've found include:
- In one case, a user was able to add the funds from a different location and their normal IP address was somehow blacklisted.
- In another case, it was because the site's IP one user was connecting to was in Amsterdam and their bank doesn't allow transfers to foreign countries.
There's been a few mentions of the transfers working through the site's mobile app, but I don't have a working mobile phone, so that's out until I can rectify that proper.
If it still doesn't let me add new funds to my balance after that 48 hour period passes, I'll have to call them about it again... It seems to be an issue on their side, I guess? I don't know... But it may force me to cancel my Patreon subscriptions. I might even have to find some other way to pay online that works with Patreon, Tigerdirect, Newegg, Steam, GOG, Bethesda.net, ect.
I've used this online wallet since 2007, and this is the first time this particular issue has happened to me. I'm pretty frustrated about it right now.
I went to add my monthly entertainment (art/computer) allowance to my account and got met with this message: "There's a problem adding money into your account."
I called their support line and they told me that they had to refresh things. They also told me to try again in 24 to 48 hours. The only immediate effect I saw is that I had to complete an alphanumeric captcha thing before I could log in proper.
Now, this could become a more serious problem. If I can't add money from my bank account to my online wallet, I can't quickly pay artists for their services (if I can pay at all). It also will stop me from buying pretty much anything online, since I don't have a bank card or a credit/debit card. I used to have a GreenDot pay-as-you-go card, but that has expired years ago, I think.
I've seen reports in their community forums from people with the same problem over the years, but no actual answers that seem satisfactory. Just something about giving it up to 48 hours because of some security thing. I tried to read up on the problem a little further and two of the potential reasons I've found include:
- In one case, a user was able to add the funds from a different location and their normal IP address was somehow blacklisted.
- In another case, it was because the site's IP one user was connecting to was in Amsterdam and their bank doesn't allow transfers to foreign countries.
There's been a few mentions of the transfers working through the site's mobile app, but I don't have a working mobile phone, so that's out until I can rectify that proper.
If it still doesn't let me add new funds to my balance after that 48 hour period passes, I'll have to call them about it again... It seems to be an issue on their side, I guess? I don't know... But it may force me to cancel my Patreon subscriptions. I might even have to find some other way to pay online that works with Patreon, Tigerdirect, Newegg, Steam, GOG, Bethesda.net, ect.
I've used this online wallet since 2007, and this is the first time this particular issue has happened to me. I'm pretty frustrated about it right now.
But I don't have a debit or credit card, so not having paypal limits me to cash, check, money order, or e-checks of some other sort. I need my paypal back so I can continue my online shopping and supporting of artists via patreon.