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------Art Update!!------ (Headaches Included)
5 years ago
Hey guys! I hope you're staying safe & healthy, especially around the Holidays!
Sorry in advance for this slight TL;DR, it's important though. >__<
I want to apologize for my lack of artwork & general activity lately! I got a large professional grade tablet in August that's more suitable for my office set up + something that can keep up with the work I do- but within a month I noticed it was defective on a few fronts :c. I contacted the company and explained that I'm a professional full time freelance artist who relies on a working tablet to do my job, so we made arrangements that a replacement will be sent when the defective one is dropped off+confirmed by carrier. it took 2 weeks before a replacement was *issued* and an additional week for delivery, and that one came in broken. It wouldn't connect and it wouldn't track and had severe light bleed on the top panel. Fast forward another 2 weeks, a third replacement comes in and it has box damage + cosmetic issues and presents similar connection problems as the 2nd replacement - though it *could* draw, with the exception of 1 stutter every 3 minutes and very occasional disconnection. After contacting the company again they 1: misunderstood the issue I was experiencing (claimed the USB-C port ON the tablet is broken. no, like, the whole effing device is broken... also claiming my gaming rig built for Art is incompatible, laugh out loud. The first Tablet connected just fine, but it had loose ports and the express keyboard was broken. ) and 2: upon sending information to upper management, they accidentally emailed me an internal email where the Tech support agent who was helping me (the guy who completely misunderstood my issue) claimed I was holding onto the first tablet + the replacements!!! WhAt?? I was appalled to put it short considering I provided drop-off receipts AND the tracking info (which, if they bothered double checking with their returns department, would have seen the returns were delivered within 2 days of being shipped from me!)
After expression my disappointment and further concern, they hope I'll give up if they resort to unscrupulous business practices by claiming they wont cover the return label costs this time-- and if I choose to return the tablet for a replacement, my only option is shipping it to their Chinese warehouse for- and I SHIT YOU NOT $400/minimum - claiming they will ''reimburse my shipping expense''. The previous ones were shipped back to their CA, USA returns warehouse. I told them I simply could not afford that given the circumstances and they copy pasted the same response to me 3 times before I told them I would be going public about the unprofessional mistreatment they were pushing on a client using their most expensive tablet if they didn't render the situation professionally and appropriately. Boom- handled, but trust broken. That tablet has been returned.
Let me mention real quick, this is a long story put short here. I was given an absolute tail-pulling run-around. I became so frustrated I cried a few times because not only has this been affecting my ability to perform my job at full potential, but it extends to my livelihood and my clients! The inconveniences are running and they have ripple effects and XP-Pen showed very little concern and remorse, even after alleging I was stealing the replacements. No apologies, nothing.
No thanks to XP-Pen I'm 2 months behind on work and my bank account + savings is bone dry. A close buddy of mine helped me grab another 24Pro off Amazon that would arrive within just days- and the return process is wayy easier and quicker if I received another broken tablet. I received the 4th one on Nov.27th and after a handful of tests it seems to be working properly! No box damage, no cosmetic damage and it responded as a pointer as soon as it was plugged in - though I'm keeping to cautious optimism for now.
''Why even bother after all of that though? Why not go for a different brand/Tablet?''
Valid. I went over this with myself, and my frustration falls on the fact that this company has created *my* ideal tablet, and it's literally Perfect if it actually works, and I like working hard for the things I love, even if they can be frustrating to achieve. >__<;
Anyway~ I do a lot of SFW on another website and am currently wrapping up that queue, and I have a handful of goodies I'll be posting here soon *and* I'll be offering a Pikachu YCH + a custom pokemon commission to help me get some funds for the month since I'm in a very uncomfortable red zone thanks to the running tablet inconveniences. :'\
Aside from that, sticking to optimism, hoping you all the best, stay healthy, stay fluffy ^^ (or scaley or slimey, whatever is you ) and thank you for reading through my update!
Yeah me too >_< erk
Also, I might be interested in seeing that SFW art, any chance I could see some of them? Or would you prefer to keep us well-separated? x3
Oh sure! I try keep my accounts separated as far apart as I can for professional reasons though, so you'll need to shoot me a note for the username. I have a lot of minors who follow my sfw and I have aspirations of creating animations and children books, but NSFW pays the bills + offers a refreshing & more loose adult environment. [forgive the unintended pun.]
Glad you got something worked out, though! I'm eager to see new stuff from you whenever you're ready for it!
yesss!! the hype makes me hype, i'm thrilled my stuff is loved <3