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Laser Etching F.A.Q.s
4 years ago
General
F.A.Q.sDo you charge per piece or per order?I charge per piece. At this time I cannot offer separate pricing for larger orders (i.e. bulk discounts.) If you do order more than one piece, I will quote you per piece and give you an estimate for the total order.What method of shipping do you use?I use United States Postal Service (usps) flat rate boxes to ensure a predictable price.How long does it take for you to complete an order?Depending on the size of the order, and complexity of the prep work for the print, a single order can be done and shipped out within a week, but they may take up to two months from the start date (which inevitably will be later than the order date.) This is something that I cannot control as the process sometimes results in a failed print, which I will need to troubleshoot and correct the cause.What kinds of payments do you take?This needs to be broken into two parts. For local, or—in the case of orders placed in person at conventions—I can accept either cash or paypal. For all other orders I only accept paypal.Do you offer refunds?I do, you can find my refund policies in Section 5 of my T&C Journal here: https://www.furaffinity.net/journal/9892835/ What is the "Deposit?"The deposit is an amount that you will need to pay in advance to finalize the commission. Normally it's 50% of the total quoted amount, but if you want to pay more I will accept that as well.Can I make Payments?Yes, however I strongly discourage it as the quoted amount must be made in full for the commission to be shipped. The longer you take to pay the quoted amount, the longer you'll have to wait for your order to be shipped. Partial payments are also subject to my 24 hour refund policy, and if for what ever reason you can't completely pay the quoted amount, you may lose that partial payment if you had to cancel after the first 24 hours. Please see Section 5 in my T&C Journal: https://www.furaffinity.net/journal/9892835/ for more details.Can I cancel my order?Yes, but again this is a two part question. I utilize a 24 hour total refund cancelation policy. In layman's terms this means that you have 24 hours from the time the commission is finalized to cancel your order. If you choose to cancel your order in this time, I will refund your deposit and any other payments no questions asked. If you cancel after the 24 hour period has expired, your payments are forfeit. Please do your due diligence before placing your order. Please read Section 5 of my T&C journal here: https://www.furaffinity.net/journal/9892835/ Do I supply the art, or is this art that you are selling for others?You will need to supply the art. All of the pieces that you see in my gallery are samples of my work. I cannot legally sell another person's art to anyone without some written, signed, and notarized financial agreement between myself and the original artist, or if the order is canceled. In Section 3 of my T&C journal https://www.furaffinity.net/journal/9892835/ you'll find a complete explanation of my requirements on artwork ownership, but basically, if you don't own the art (and/or the rights to the art) you want me to use for the print, I can't use it.Is this legal?Yes this is legal. I require a proof of ownership before I agree to take a commission. This means that I will need to see proof of some kind that you actually own the art you're supplying for me to print. You can find the information in Section 3 of my T&C Journal here: https://www.furaffinity.net/journal/9892835/ After verification, I will then send the finished print back to you. You are paying for a service involving a piece of art you already own, not buying a ready made piece with art from someone else printed on it.If you don't sell ready made pieces how come there are some for sale in your gallery?These are either canceled orders or returns. According to Sections 5b and 6 of my T&C Journal https://www.furaffinity.net/journal/9892835/ I reserve the right to sell any completed work that I do that has been canceled. I give full credit to the artist who produced the image, and to the commissioner (if the piece was a commission to begin with) for their art. I don't take credit for the art, just the work of putting the art on the product that they ordered.
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