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Terms and Conditions
4 years ago
General
Terms and ConditionsContents:
Section 1: General Agreements
Section 2: Payment Policy
2a:Deposit
2b:Tax
2c:Non-Payment
Section 3: Proof of Ownership
Section 4: Shipping
Section 5: Refunds
5a: 24 Hour Policy
5b: Purchases Without Parental Consent
5c: Satisfaction Policy
5d:Balance Due/Owed vs. Run time
Section 6: Cancelations
Section 7: Upgrades
Section 8: List PositionSection 1: General AgreementsBy beginning the commission process you are agreeing to the terms underlined in the remainder of this article. Under no circumstances are these policies negotiable, they are in place to protect both your legal ownership of the art provided for my service, and my legal ability to provide the service I am offering.
By contacting me to either inquire about or to begin the commission process, you understand and agree that I reserve the right to refuse or decline service for any reason.
Sales to minors are permitted with verifiable parental consent, however even if consent is given I will not sell adult (nsfw) work to minors, even if they will reach the age of majority (18 years of age in most U.S. states) before the product arrives. Any product ordered by a minor without verifiable parental consent may be returned by the parent or guardian for a full refund. Please see Section 5 for further details on refunds.Section 2: Payment PolicySycoFox.com does accept Visa, Mastercard, American Express, China Union Pay, JCB, Diners, Cartes Bancaires, Discover, Visa Electron, and Maestro, as well as Apple Pay, and Google Pay. For business done over Furaffinity however, payment is only accepted in the form of cash—if in person—or via PayPal. In the event that none of these methods are possible, the commission will be declined until such a time as they become possible.
Partial payments of the full quoted price greater than the required 50% deposit (detailed below) but below the full quoted price are acceptable to reserve your spot on my commission list, however they are strongly discouraged as they are still subject to the 24 hour cancelation policy, and are not guarantees that you will gain priority over later commissions that have been paid.
All sales are final after 24 hours, and quoted payment must be made in full before your order is shipped. If for whatever reason your product arrives damaged, please contact me here on FA or via cashcroft.freelance@gmail.com. Replacements, or partial refunds may be offered only if an alternate solution cannot be found.
2a:Quote and Deposit
When the commission is accepted, a quote will be given to you that may or may not be the final price. Due to the nature of some products available, I cannot always be 100% accurate in my estimates on production time or shipping cost, however the quote will consist of the following: base material/kit price plus 25% the cost of shipping to get the material to me, sales tax, approximate shipping price for the finished piece, and a minimum estimated runtime of 24 hours (in the case of laser etchings.)*
In the event that your laser etching order's runtime is less than 24 hours, the remainder will be applied to your shipping cost in attempt to avoid any shortages. You will not receive a refund for any overage on run time within the 24 hour window. See section 5 for details on refunds.
3d Printed products are not subject to a minimum runtime and quotes will be calculated based on estimated runtime.
*The approximate runtime quote will be based on the total number of images. 1$ usd for single images, or 1.50$ usd for multiple images.
A deposit of 50% of the quoted price must be paid up front so that I can secure your place on my commission list, and begin your commission. This deposit is not refundable in the event of a cancelation more than 24 hours after this deposit has been made. Please see Section 6 for further details on cancelations.
As the cost of shipping varies from state to state, and country to country, your quote may be higher or lower than the actual cost.
In the even that the quote given is higher than the total cost of the work, plus tax and shipping, due to shipping costs discrepancies then a refund of the difference will be issued either in person or to your PayPal account only after the item has been shipped.
In the event the quote given is lower than the total cost of the work, plus tax and shipping, (i.e. alterations, or additional items were ordered, or runtime was longer than anticipated) a balance due will be listed on the receipt that arrives with your package. I will also notify you of the balance due and/or send an invoice via PayPal at the time of shipping. Failure to pay the balance due after 7 calendar days in this circumstance—for whatever reason—will be counted as grounds for refusing any future orders.
2b:Tax
As a business that provides a service within the United States, I am legally required to charge sales tax for the state and county in which I reside. As such a 7.5% tax on the product will be applied. This means that the portion of your quote pertaining to the work itself will be taxed at 7.5% of the total amount of that portion, and the amount due in tax will be included in the quote you're given. You will not be charged tax on shipping.
2c:Non-Payment
Any estimated price quote given to you is the amount you are required to pay in advance of shipping. If this balance is not paid within one calendar month, the completed work will be forfeit and will be sold for the remaining balance.Section 3: Laser Etching Proof of OwnershipWhen the commission process begins for any laser etching, I will require a proof of ownership of the art you provide in one of three formats:
1:Purchase Receipt or PayPal invoice showing your name (only your name, please black out all other identifying information) and that of the providing artist. (please black out all identification other than their name.)
2:A direct link to the artist's FA page, if available, or some other means of contacting them so that I may inquire about the image you provide.
3:A direct link to the art on your FA page if you are the artist of the supplied image, or an email to my business email account (cashcroft.freelance@gmail.com) with the image attached. If you are the artist I will also require a time stamp and signature of some kind to be placed on the image in an area that can be cropped out in processing without compromising the image. (please do not send an image with watermarks, they will show up on the print.)
If none of these methods can be utilized I will decline the commission, as I will have no proof that the image was not simply saved to your hard drive from somewhere else.
I ask that you understand that my reason for this is to protect myself, and you as my commissioner from any copyright infringements.
Once proof of ownership is verified we may continue the commission process. If ownership cannot be verified, or if there is evidence of theft, I reserve the right to refuse further service to you, and to report your attempt to the proper individuals, or organizations (i.e. the police, site moderators, and the rightful owner.)Section 4: ShippingShipping fees are subject to change from the time of purchase. A raising or lowering of shipping cost is considered an unforeseen circumstance, I will not charge you more for shipping if it goes up. Once you're locked in on a quote, and you've paid the amount quoted, the payment will go toward material and shipping.
Any change to shipping prices will be covered by me through the amount paid, or out of pocket. You will never be asked to pay more for shipping after I've quoted you an amount for it.
I use the United States Postal Service for my shipping needs. Your order will be packaged in a flat rate box that may cost more or less than the quoted shipping price. (approximately 12 to 20 dollars usd for domestic and 70 to 150* dollars usd for international.)
*This is only an example and may not reflect actual shipping cost
You will be provided a receipt for your order which will give you the exact cost that I paid for shipping. A notation will be made on the receipt if you are owed the difference. See section 2 for details on payments.Section 5: RefundsOrders that are canceled due to unforeseen factors, such as the person you are gifting the item to passing away, or something similar; are not subject to the 24 Hour policy listed bellow, and will receive full refunds, otherwise full refunds are not offered after the 24 hour period following commission finalization has elapsed. Please note however that in cases where a full refund is given, and the order has been completed (but not shipped) the item(s) in the order will be resold to recoup the loss.
Orders that have shipped are not eligible for refunds, any goods that are damaged in transit are only eligible for refunds if the cause of damage was due to insufficient packaging.
5a:24 Hour Policy
This policy is intended to allow you to cancel your commission within a 24 hour window after placing your order. There are no questions asked within this period, and your deposit, and any other payments you've made toward your quoted price will be refunded immediately. Should you choose to cancel your order after this window has expired, you will forfeit your deposit and any other payments you've made entirely, as I will have already bought the material and will have begun working on the order. Please note that I will reserve the right to resell any orders that are canceled after this 24 hour period.
This policy is also intended to weed out half hearted buyers as it will dissuade them from placing an order until they are more committed.
Partial payments are subject to this policy and are strongly discouraged.
5b:Refunds for Purchases Without Parental Consent
Sales to minors are permitted only with verifiable parental consent. If verifiable parental consent is not given the parent or legal guardian may—at their own expense—return the product for a full refund of the final purchase price minus shipping. If the product is returned I will reserve the right to resell the work to recoup the loss.
5c:Satisfaction Policy
If the shipment is damaged in transit due to insufficient packaging, I will be glad to refund the quoted price of the piece or pieces you are unhappy with, only if a viable alternate solution is not found. This is a refund for only the piece or pieces that were damaged, not for the whole order.
If a Laser etching, or 3d print fails completely, which can happen, I will reprint at no cost to you. If a laser etching fails but can be salvaged by hiding the defect I will upgrade that piece free of charge. I refuse to send work that I'm not happy with, and will maintain an open line of communication regarding your order. You will receive pictures of the work in progress for you to decide if it's to your satisfaction as well.
5d:Balance Due/Owed vs. Run time
Runtime is estimated to be approximately 24 total hours for all laser etchings, however it may be longer or shorter. In the case that it is longer, the difference will be reflected on your balance due, even if your quoted price does not cover shipping.*
Runtime for 3d prints will be quoted at the estimated runtime given by the slicer program. Actual runtime may be different, however the estimated runtime given by the slicer program is the minimum runtime that will be quoted. Longer runtimes will be reflected on your balance due, even if your quoted price does not cover shipping.
*If your quoted price for laser etchings does not cover shipping, but run time is less than 24 hours, the quoted run time price is used to cover the difference. Please note however that in this case if the amount quoted to you was not enough to cover shipping, you will not receive a bill for the difference and your commission will be considered paid in full.
The only refund you should get under normal circumstances is for an over charge in shipping. I will attempt to quote over, but as close to actual shipping as possible, though significant differences do occur.Section 6: CancelationsIf canceling an order that you have made a complete or partial payment on within the first 24 hours after the commission is finalized, you will be refunded the money that you've paid in. However if you cancel after that window has expired, you will forfeit the deposit, and any other payments you've made toward the quoted price.
If work on your order has begun, or is nearing completion when the commission is canceled, I will reserve the right to sell the completed work as a form of liquidation of the order at my discretion. In the case of laser etchings, all proper credits will be given for the artwork, and it will be cited in the posting here on FA that the order was canceled. By cancelling an order that has already been started you agree that you forfeit all rightful claim to the product, and have no final determination in its quality, or use.Section 7: UpgradesUpgrades can be requested at any time, however the piece for which you are requesting the upgrade will incur a charge equal to the material cost, or additional image(s), or both. If these requests are made while the item(s) are in production, or after the product(s) have been finished, a charge of 30$ to restart the piece will be applied to your balance due, to cover the cost of the material as well as the additional time required to process the new piece.
In the case the you request a laser etching be upgraded to "Specialty" level, you will be charged the difference between your current piece, and the new piece. If this is done before the piece is printed, there will be no additional charge after this, and I will discuss available options before beginning that piece. If it is done after your piece is finished, your options available will be severely limited; if this upgrade results in a restart of the piece, a charge of 30$ will be applied to your balance due, to cover the cost of material and processing time.
Upgrades to "Specialty" level for failed prints that are still high enough quality to be sold will be offered to you at no additional charge. This is a mistake on my end, be it in sizing or locating the work area on the piece, and will not affect the price you pay.Section 8:List PositionWhen I open for commissions, there are only a limited number of slots per month, and they will be filled on a first come first serve basis. This does not extend to the work order. Just because you were first in line does not mean that you will be the first to get your order. I prioritize what I can get done fastest first, therefore if someone who got the last slot available only ordered a single print, but you got your slot earlier, and ordered multiple pieces, or more complex pieces, with longer runtime, the person with the smaller order will get their work first.
The reason for this is that you, with your larger order will save a substantial amount of money in additional postage if I ship your work all at once. If, however you would like to receive priority you are free to request it at any time. There will be no charge for this, and your order will be started with the completion of the currently running product.
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