Subscribestar Payment Issues
4 days ago
General
I've been seeing multiple reports online (including from some of my own subscribers) that Subscribestar has been deleting some payment information for accounts, interfering with supporter benefits/payments.
I'm still confirming what's going on and why but if you use Subscribestar, it may be worth checking your payment info and confirming that your auto-subscriptions are still active.
My external benefits site includes a grace period where you'll still have access even if a payment doesn't go through, but I've been told it is possible to lose slots on Subscribestar proper because a subscription lapses. This is maybe more relevant with artists like me who have limited tiers.
But if you can, check your subscription list on Subscribestar and your saved payment info to see whether you're still active. I know from experience that Subscribestar isn't always great about notifying about this stuff - I've had supporters accidentally go multiple months without realizing.
I'm still confirming what's going on and why but if you use Subscribestar, it may be worth checking your payment info and confirming that your auto-subscriptions are still active.
My external benefits site includes a grace period where you'll still have access even if a payment doesn't go through, but I've been told it is possible to lose slots on Subscribestar proper because a subscription lapses. This is maybe more relevant with artists like me who have limited tiers.
But if you can, check your subscription list on Subscribestar and your saved payment info to see whether you're still active. I know from experience that Subscribestar isn't always great about notifying about this stuff - I've had supporters accidentally go multiple months without realizing.
Kyorg7
~kyorg7
That's thoughtful of you to let us know. A caring fox making most into a pile hehege
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