Adam and I have beaten every part of Gears of War 2 except the online stuff. This cause we don't have the wifi connection for the xbox. However, we have all the other achievements. Two days again, we put the disk in after not paying for a while. My profile is fine and when i go into the war journal it shows the achievements and what I had unlocked. Adams for some reason has pulled all of his achievements and his unlockables. He is back to being a lvl 1 when he was at lvl 30. The game is starting to give him the pop ups that only show up when the game thinks that you haven't played it before. Confused by this I sent an email to microsoft via their support website. I explained the situation as I just did now. I also pointed out that his gamer score is fine and does still show the achievements there. Its just on the actual game that it doesn't.

What follows is the messages back and forth i have gotten:

Xbox Customer Support
to me

show details Aug 18 (1 day ago)
Hello Sara,

Thank you for contacting Microsoft online support for XBOX. I am Rhian and I will be helping you today with this issue.

We received your email and as I understand that you did not receive credit for an achievement after unlocking the achievement in a game on your Xbox Live enabled profile.

I sincerely apologize for any inconvenience you have felt regarding this matter.

Unfortunately, we at Microsoft cannot verify whether your gamerscore was tallied correctly or make a correction. If you think that you unlocked an achievement and did not receive the appropriate credit to your gamerscore, we suggest that you try to unlock the achievement again.

Thank you for your time and understanding.

If you need to reply to this e-mail, please reply 'with history' (include any previous e-mail) or reference to Service Request Number 1137228151 so we can expedite our service to you.

Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.

Best Regards,
Rhian
Microsoft XBOX Support Services
[link]



My reply to which to try to better explain the problem:
Sara Standish
to Xbox

show details Aug 18 (1 day ago)

In regards to service request number 1137228151,

The gamer score has the credit for the achievements but the problem is that when he goes back into the game he got the achievements from (gears of war 2) the game doesn't register it. For instance, the achievement for "party like its 1999" means you have to get a certain type of kill 1999 times. He had almost a thousand but now the game doesn't register this saved data and has him back at 0. But when I go in on my profile it still shows my 349 kills that go towards the 1999. Thats what we are worried about. His gamer score is fine. Its just the saved data on the game has gone missing and considers him to be playing this particular game for the very first time even though he has beaten it on all difficulties.


Their reply:


Xbox Customer Support
to me

show details 11:02 PM (13 hours ago)


Hello Sara!

Thank you for contacting Microsoft online support for XBOX. I am Jay and I will be helping you today with this issue.

We received your email and we appreciate you taking the time to write us with your concerns and value you as an Xbox Customer. I understand that you have concerns about your achievements.

We deeply apologize for the inconvenience that you have.

There are certain levels in a game that you need to complete in order to gain achievements. One possible reason that you do not get the overall achievements in a game is that you have probably skipped one certain level of the game. What you can do is to check your previous game or level of the game if you have completed the mission. You can also check your game manuals for tips and tricks and you can also visit our website for the tips and tricks.

If you need to reply to this e-mail, please reply 'with history' (include any previous e-mail) so we can expedite our service to you. To expedite service, please provide Service Request Number 1137228151 when you reply.

Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.

Best Regards,
Jay
Microsoft Xbox Support Services
[link]




Anyone else notice that they aren't even reading the emails? If they had been reading them they would have noticed that this advice has nothing to do with the problem. I mean Adam has a gamer score of 17014. I think the advice they have given is more those who have never even held a controller till now. I'm gonna try this one more time and I'm not going to be so nice about it. We think though if we can hook up to xbox live it might fix the problem. Just frustrating.