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This is why activism is a good thing.
18 years ago
Apparently my flatmate was right when he said that, even though everyone is probably suffering network difficulties, very few of us are actually complaining about it, which is why nothing is getting done. Obviously everyone seems to think that the ever elusive someone else will save us all the trouble.
Not so. The following is an email I received today in response to my complaint yesterday:
Thank you for reporting the recent problems with the Residences Network. Often people complain amongst themselves without reporting faults to us which isn't helpful, so we appreciate that you took the trouble to let us know what was happening.
My team have identified a problem with the routing of network traffic from the VPN gateway to the web proxy servers. We do not yet know the cause of the problem and therefore it is not yet permanently fixed. However, a workaround has been put in place which we believe has considerably improved the performance for users of the web, and we will be closing your call as completed. If you are still experiencing difficulties please inform the Information Centre (infocentre@stir.ac.uk, ext. 7250). When contacting them please be prepared to say exactly what you were trying to do and what the result was, any error messages, etc, as this level of detail helps us to work out what is wrong, and to fix it faster.
Please accept my apologies for any inconvenience caused by this service failure.
Alan Richardson
Systems and Network Services Manager
The moral of the story is that if there's a problem affecting you, don't wait for someone else to complain about it. The chances are they're thinking the exact same thing.
Not so. The following is an email I received today in response to my complaint yesterday:
Thank you for reporting the recent problems with the Residences Network. Often people complain amongst themselves without reporting faults to us which isn't helpful, so we appreciate that you took the trouble to let us know what was happening.
My team have identified a problem with the routing of network traffic from the VPN gateway to the web proxy servers. We do not yet know the cause of the problem and therefore it is not yet permanently fixed. However, a workaround has been put in place which we believe has considerably improved the performance for users of the web, and we will be closing your call as completed. If you are still experiencing difficulties please inform the Information Centre (infocentre@stir.ac.uk, ext. 7250). When contacting them please be prepared to say exactly what you were trying to do and what the result was, any error messages, etc, as this level of detail helps us to work out what is wrong, and to fix it faster.
Please accept my apologies for any inconvenience caused by this service failure.
Alan Richardson
Systems and Network Services Manager
The moral of the story is that if there's a problem affecting you, don't wait for someone else to complain about it. The chances are they're thinking the exact same thing.
Seriously, as a SysAdmin, it's so frustrating to find a problem, then find out that it's effecting loads of people who are all complaining, but not to the person who can fix it.
Had one today - the internet was running at a crawl all week at one customer. Once one person told me, it took fifteen minutes to fix (DNS Problem) and everything was back to normal.
I'd rather be told about a problem 20 times, then have no-one say anything.