in 1998, I had a Woman call me, saying that last night, her husband was using the computer, and this morning, there was no sound. I first asked if the speakers were on. Yes, they were on. (the table, i guess) and so I asked if there was one of the speakers that had a little red light on. no. did one of the speakers have buttons on it?
yes. is one of the buttons a push button? yes. please press. did a little red light come on? no, a green one. okay. lets go to Start>Settings>Control Panel>sounds. see the little elevator? yes. see the one marked "THe Microsoft sound" yes. would you highlight that by clicking on it? yes. okay. see the little black triangle pointing right? yes. click that please. (out rolls the microsoft sound, followed by an almost mechanical "Thankyouforyourtime" *click*.

Or how about the fact that the printer needed paper so someone tooka piece of paper and went to the Xeroxc machine and Xeroxed 20 papers

Even before I enarged this pic, I could see the DUUUUHHHHRRRRR look on her face :D

Yeah...she didn't even look.

Not one customer error, two customer errors.

1) Loading the printer with previously used paper.
2) Not checking the paper supply before calling the technician.

One more error, and that supervisor could be told that she is imperfect and should execute the prime directive to sterilize herself.

Love the way you tell it my tomcat "the room became unusually quiet" :D

Years ago, my dad tried (unsuccessfully) to diagnose a printer problem -- not a great idea since he was (and is) totally computer illiterate. Finally, he called me over. While the error message was unintuitive to say the least, you have to note that at the time, we had: 1 printer, 1 moniter, 3 towers, and 2 keyboards all at the same desk. (LONG story). And the printer was plugged into the wrong tower.

Before I did anything, I had to reassemble the printer which my Dad had taken partially apart.