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ok, my last post may have beena little one sided
15 years ago
It is NOT JUST SPRINT.
I have had, overall, mixed history with Sprint. But they are affordable compared to anyone else (especially Verizon). But they are only a secondary problem.
The original refurbished phone came from the insurance company that handles thier Total Equipment Protection. (BTW same company that, AFAIK, does it for Verizon, AT&T, T-Mobile, etc). They sent the original refurb phone that didnt work right.
It WAS the Sprint store's fault for the attitude i got. However, in the devils advocate role, I have not seen a retail location anymore that has anything but that attitude (BEst Buy, CC when it existed, Ultimate Electronics, even Microcenter to a lesser extent). That seems to be the corporate norm now. Treat your customers like they are idiots.
Its REFUBISHED PHONES that is my biggest gripe. I have Never, NEVER had luck with them. They always end up having something wrong that is utter fucking frustrating.
Examples?
My Mogul (PPC-6800). Original phone: Great (Till I dumped it in a cup of coffee)
1st Refurb: Screen was half dying
2nd Refurb: the pressure layer of the touch screen was coming up...literally
3rd Brand new: Worked until it got...ahem... <.<
Got changed to a Touch Pro....
1st Phone: Was mediocre (but the Touch Pro it self was sort of mediocre)
Got damaged (I am hard on my phones, can't you tell?)
1st REfurb: Out of the BOX it moved slower than Ice in the center of Antarctica
2nd (NEw): Worked about the same as the original Touch Pro. That is to say, Mediocre
Sold that Touch PRo to buy my Pre:
1st Pre: Worked great for a Pre (software is pretty new, so it has a bug in a couple of places at times). Speaker went out. Becuase the cover for the MicroUSB charge point had fallen off (common) they made me do the insurance.(100 buck deducible BTW)
1st REfurb: Bluetooth no workie
2nd refurb: speaker sounds like my original after it died
So we seeing a pattern here? Kahuki is taking my phone in today to prevent me from lunging across the counter at the next asshat who tries to tell me nothing is wrong. I am in that sort of mood.
I have had, overall, mixed history with Sprint. But they are affordable compared to anyone else (especially Verizon). But they are only a secondary problem.
The original refurbished phone came from the insurance company that handles thier Total Equipment Protection. (BTW same company that, AFAIK, does it for Verizon, AT&T, T-Mobile, etc). They sent the original refurb phone that didnt work right.
It WAS the Sprint store's fault for the attitude i got. However, in the devils advocate role, I have not seen a retail location anymore that has anything but that attitude (BEst Buy, CC when it existed, Ultimate Electronics, even Microcenter to a lesser extent). That seems to be the corporate norm now. Treat your customers like they are idiots.
Its REFUBISHED PHONES that is my biggest gripe. I have Never, NEVER had luck with them. They always end up having something wrong that is utter fucking frustrating.
Examples?
My Mogul (PPC-6800). Original phone: Great (Till I dumped it in a cup of coffee)
1st Refurb: Screen was half dying
2nd Refurb: the pressure layer of the touch screen was coming up...literally
3rd Brand new: Worked until it got...ahem... <.<
Got changed to a Touch Pro....
1st Phone: Was mediocre (but the Touch Pro it self was sort of mediocre)
Got damaged (I am hard on my phones, can't you tell?)
1st REfurb: Out of the BOX it moved slower than Ice in the center of Antarctica
2nd (NEw): Worked about the same as the original Touch Pro. That is to say, Mediocre
Sold that Touch PRo to buy my Pre:
1st Pre: Worked great for a Pre (software is pretty new, so it has a bug in a couple of places at times). Speaker went out. Becuase the cover for the MicroUSB charge point had fallen off (common) they made me do the insurance.(100 buck deducible BTW)
1st REfurb: Bluetooth no workie
2nd refurb: speaker sounds like my original after it died
So we seeing a pattern here? Kahuki is taking my phone in today to prevent me from lunging across the counter at the next asshat who tries to tell me nothing is wrong. I am in that sort of mood.
-> Buy more simple phones. A refurbished expensive phone costs the same as a lower-level new phone.
-> Save the money longer for a new phone at the level you like using, while it's more expensive, it will work.
-> buy a refurbished cheap phone, with more simple functions it's harder for it to be messed up by being a refurb.
I know you're a bit of a technophile though, so getting a lower-grade phone probably not really an option. and money is usualy tight, so you are stuck in the rut. but you have to push one way or the other or you'll just keep having the same problems.
Now as i said in this post, and the point was supposed to be, refurbs, in my not very humble opinion, are shite when they hit my hand. And none of these issues were anything I caused (besides breaking the original).
I get that insurance so I don't have to pay full price for a new phone if I break mine (and honestly, I would have thought they could replace a damned speaker, not give me a shoddily rebuilt replacement).
I have to say, the Pre, as much as I love it, is not the most durable smartphone. I have been half tempted to switch to a Samsung Moment because it is less slim and pretty looking, but a lot more durable.
For now, though, will stick with my Pre, and see what the next Generation one looks like (I qualify for an Upgrade already, but am holding to see what the next webOS phone looks like).
When Kahuki went in today, they tried the asshole attitude again with "What did the bluetooth not work again?" in a sneering tone (Its one young, cocksure btard that works there that gets that attitude). AS you have probably seen Kahuki when he blows a cap, he got very sharp, very quick, and put the pup in place better than I ever could.
They are sending a new phone overnight. New, not refurbished.
Well, at least they SAY it's new, I hope you get one that works, I'm just always cynical about any 'replacement' policy
Yeha I always thought, despite his past, he should go to law school and become a lawyer.
Yeha they raised the deductible recently. Not happy about that
Can't say I blame them. if you had a car insurance claim 6 or 7 times I'd expect higher deductables too.