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Dear UPS.
17 years ago
How i love you, let me count the ways.
Or in this case, the broken merchandise. I just ordered a new (okay, used, but new to me) Toshiba tecra M4, those tablet laptops with the wacom tablet/screens? Very nice machines.
Sure, its used, but its checked out by the company and certified with a satisfaction guarantee, and we have ordered equipment from these people before. The worst you get are superficial blemishes like small scuffs and scrapes in the finish. functionality wise, 100% A-OK, or your money back/exchange.
But UPS decided to add a few of their own by not only beating the utter snot out of the box, but then dropping it so hard the padding failed and the corner of the laptop managed to make impact with what appears to have been concrete from the looks of the scuff and dust on the box.
The m4 laptop is made of /metal/ on the bottom, its not some flimsy ass dell plastic craptop. But that doesn't matter, when you drop something that hard, it breaks. shattered, the whole back corner looks like somebody smashed it in with a hammer.
Best part is? somebody at UPS /opened/ the box to check it. the tape was already cut, and the flaps were done horribly wrong. And they didn't even bother to re-tape it, and it was deliverd, to my door, in this shambled state.
The package had to go less than 150 miles from warehouse to my house. and they managed to destroy it.
Obviously the huge destroyed bash of a corner was already there, and had nothing to do with the box being dropped on the very same corner. Everybody sells laptops in that condition, really. Obviously the UPS guy made the right choice in shoving it back in the box and sending it on its way while he whistled innocently.
And the day before x-mass eve too. Way to go UPS brown guy, and I sure as hell hope the people who sold it to me don't dick me around and i have to do the claim through UPS. Ugh. Did that once, and they all but call you a liar. They own their own damn insurance company, so they can deny whatever the fuck they want, its retarded.
X-mas can go to hell, UPS can ride bitch, and morons who bash up holiday time packages and then don't own up to it/send them back so they can be re-sent properly need to go fucking die. I haven't bought myself anything for the holidays in five years. then when i do treat myself, some asshat with a quota to meet dicks it all up.
What can brown do for me? it can go to hell. Bah. I'm so asking the folks if i can just /drive/ up there, swap and drive back. Take UPS out of the picture. I could use a nice between holiday road trip.
Who wants to come with? Road trip with uncle Hudson.. gah, sounds like a porn flick. :P
Or in this case, the broken merchandise. I just ordered a new (okay, used, but new to me) Toshiba tecra M4, those tablet laptops with the wacom tablet/screens? Very nice machines.
Sure, its used, but its checked out by the company and certified with a satisfaction guarantee, and we have ordered equipment from these people before. The worst you get are superficial blemishes like small scuffs and scrapes in the finish. functionality wise, 100% A-OK, or your money back/exchange.
But UPS decided to add a few of their own by not only beating the utter snot out of the box, but then dropping it so hard the padding failed and the corner of the laptop managed to make impact with what appears to have been concrete from the looks of the scuff and dust on the box.
The m4 laptop is made of /metal/ on the bottom, its not some flimsy ass dell plastic craptop. But that doesn't matter, when you drop something that hard, it breaks. shattered, the whole back corner looks like somebody smashed it in with a hammer.
Best part is? somebody at UPS /opened/ the box to check it. the tape was already cut, and the flaps were done horribly wrong. And they didn't even bother to re-tape it, and it was deliverd, to my door, in this shambled state.
The package had to go less than 150 miles from warehouse to my house. and they managed to destroy it.
Obviously the huge destroyed bash of a corner was already there, and had nothing to do with the box being dropped on the very same corner. Everybody sells laptops in that condition, really. Obviously the UPS guy made the right choice in shoving it back in the box and sending it on its way while he whistled innocently.
And the day before x-mass eve too. Way to go UPS brown guy, and I sure as hell hope the people who sold it to me don't dick me around and i have to do the claim through UPS. Ugh. Did that once, and they all but call you a liar. They own their own damn insurance company, so they can deny whatever the fuck they want, its retarded.
X-mas can go to hell, UPS can ride bitch, and morons who bash up holiday time packages and then don't own up to it/send them back so they can be re-sent properly need to go fucking die. I haven't bought myself anything for the holidays in five years. then when i do treat myself, some asshat with a quota to meet dicks it all up.
What can brown do for me? it can go to hell. Bah. I'm so asking the folks if i can just /drive/ up there, swap and drive back. Take UPS out of the picture. I could use a nice between holiday road trip.
Who wants to come with? Road trip with uncle Hudson.. gah, sounds like a porn flick. :P
UPS got the ground stuff, FedEx got the air stuff. and they /both/ managed to destroy not only the containers, but the contents. And these were military grade /shipping lockers/. Most items came through 'okay', but two things they killed were my then top of the line 21-inch monitors and one of my file servers.
We insured them, too. Not only did they deny the claim, despite the fact the monitors/servers/everything else were utterly /destroyed/, they lied and said they were /like that when they were picked up/, despite them being /packed and inspected by the fucking shipping depo/, I watched them do it!
But that's okay! We canceled the charge on the credit card and then got the card re-issued with a different number. The cost to replace the damaged items was almost exactly the same amount it cost us to ship everything. the credit card company /gleefuly/ helped us shaft them because apparently this happens /so much/, they have a SOP for these situations!
They dared call me /twice/ to try and collect, the first time I hung up, the second time i explained the entire situation and told them very politely that if they continued to pursue the charges, they would be hearing from the company lawyer, who's going to remain nameless for this post, but lets just say they knew the guy by name because his father is involved in politics in a big way and the law firm is a very well known name, and this person is a personal friend of mine.
They never bothered us on the matter anymore. And the charges never hit a credit report.
Game, Set, FuckYou! :P