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From here on out:
7 years ago
For organizations sake I'm going to utilize this account to address anything Cozy Cat related which will help me fix things, get info out to you guys without it getting lost in the fray.
Because my site's file and email delivery system is supremely broken (to the point where the developer of my plug-in couldnt tell me what was wrong after paying him for help) I'm going to need to collect the emails of everyone who doesn't get their update emails from Cozy Cat when I send them out. We will "hand" deliver them to you each month, via our delivery support email at the same time everyone else gets theirs.
If you dont get your emailed updates/dont have access to the downloads and updates youve purchased
(THIS ONLY APPLIES TO YOU IF YOU DONT GET THE EMAILS SENT DIRECTLY FROM COZYCAT OR YOU CANNOT DOWNLOAD YOUR PURCHASE)
1. Email cozycatdelivery[at]gmail.com with "Update Help" in the subject line
2. Provide the paypal email, personal email entered at checkout and what base you purchased in the message field, just to verify your purchase.
3. Thats all you have to do. I will be sending out mass emails organized by base type, so please be sure to check your inbox's spam folder if you don't see it in your main inbox.
Every update file always has all the previous months updates within it.
ALSO, very important: The most recent update to Cozy Package 2017-19 broken download link has been fixed and is ready for download! Massive thank you goes out to those of you who let me know!
Allllll that said:
Im going to do things this way until January. To my great frustration, no one seems to know why this has happened to my system and I'm ultimately done fighting it. After January 2019 im going to discontinue use of the CozyCatStudio site as it stands today. Going to clean house, remodel and start up the site again elsewhere as this one has just been an ongoing nightmare for all of us.
This also means that you should be extra diligent to download your files should should you want them before the site goes down. You will not have access to your purchase history after January of 2019.
Thank you!
Because my site's file and email delivery system is supremely broken (to the point where the developer of my plug-in couldnt tell me what was wrong after paying him for help) I'm going to need to collect the emails of everyone who doesn't get their update emails from Cozy Cat when I send them out. We will "hand" deliver them to you each month, via our delivery support email at the same time everyone else gets theirs.
If you dont get your emailed updates/dont have access to the downloads and updates youve purchased
(THIS ONLY APPLIES TO YOU IF YOU DONT GET THE EMAILS SENT DIRECTLY FROM COZYCAT OR YOU CANNOT DOWNLOAD YOUR PURCHASE)
1. Email cozycatdelivery[at]gmail.com with "Update Help" in the subject line
2. Provide the paypal email, personal email entered at checkout and what base you purchased in the message field, just to verify your purchase.
3. Thats all you have to do. I will be sending out mass emails organized by base type, so please be sure to check your inbox's spam folder if you don't see it in your main inbox.
Every update file always has all the previous months updates within it.
ALSO, very important: The most recent update to Cozy Package 2017-19 broken download link has been fixed and is ready for download! Massive thank you goes out to those of you who let me know!
Allllll that said:
Im going to do things this way until January. To my great frustration, no one seems to know why this has happened to my system and I'm ultimately done fighting it. After January 2019 im going to discontinue use of the CozyCatStudio site as it stands today. Going to clean house, remodel and start up the site again elsewhere as this one has just been an ongoing nightmare for all of us.
This also means that you should be extra diligent to download your files should should you want them before the site goes down. You will not have access to your purchase history after January of 2019.
Thank you!
While Sellfy does allow buyers to re-download any purchases they've made through the website they can only do so 5 times. (Unless this has been changed with their recent updates)
That limit can be reset by contacting Sellfy support but having to do that for a base that has more than 5 updates would be a nightmare and is a responsibility each buyer would have to take.
There might be work arounds to that, such as making each update its own download on Sellfy and offer a 'coupon/discount' code for free downloads in the main base's files but I do not know how well that would work considering Sellfy takes a % off each transaction unless you're a 'Pro Plus' member.
Sellfy does allow 'marketing' e-mails through the site itself however, that allows you to send e-mails to previous buyers. It used to allow you to even filter it down to buyers of specific items. I can't really provide current or more information on this specific feature as I no longer have access to it. (thank you sellfy)
So in theory, it could work, if a dropbox link to the update was included in said e-mails.
EDIT :: Another bonus to Sellfy is that even if the material/base/download has been removed from the seller's shop, if you've an account yourself, you can still access the download. Which is wonderful on the off chance that file has been misplaced or over written.
If you have an account and add it to your purchases page ( https://sellfy.com/user/purchases#_=_ ) you can re-download the file as many times as you want, there's no limit.
After buying a file, there will be a link to add it to your purchases page.
I literally have all the source files til that time before your site glitched further. Since you removed your old PayPal I can't even access a proof of payment.
This has happened to others and still are, so what about us who the site messed up so badly we don't even have it on our accounts?
While a website move will not affect me in all of these ways, I have some concerns for myself and others. Some of it I understand is not quite foreseeable, but I thought I would bring these up for consideration.
1. Will you retain a record of purchases from the Cozy Cat site? We will be losing the ability to download at will, and if someone had the files downloaded on a single device only and that device got fried, they would want a way to redownload the files, and I imagine not everyone stores their receipt emails (which could potentially be faked anyway). Like a spreadsheet of emails + the files they should have access to?
1a. While "hand-delivering" files may not be very feasible when you've moved to a new site, it may be possible to grant access for emails or to generate unique vouchers/coupon codes accepted only for certain downloads. I don't know all the features these sites may have, but it may be worth considering if you retain a record.
2. Will this site update be sent out in an email from Cozy Cat and mentioned on the site (either the updates or preferaby a site-wide banner)? Not everyone who purchased your bases follows you on FA or may not check FA frequently; I didn't until recently. If I were considering a purchase, this is information I would want to know. (That said, I know it's only been a few hours.)
3. Related to point 1 -- Your current schedule lists updates through December. If someone is slow getting to an update due to being busy or emails going to Spam (as the recent update did for me, hence I didn't see it until it was broken), they may only have 1-1.5ish months to access that update before it goes down. Will update links sent out in emails continue to work as they are hosted by Dropbox? If records are not retained, will there be a backup plan in case something like September's update happens again, where the email link broke?
4. If you continue with an update model rather than moving to an addon model for your next bases, will you have a "Plan B" outlined in your site information in case you are unable to provide updates? The silence you had for some months left many people feeling they were cheated out of promised content they had already paid for. While I can't say anything about that, I will say I understand that life happens and you can't aways keep up with a schedule, whether it's injury, illness, etc. and it would help to know there is a plan in place, since nobody else can step in and do your work if you are unable to for a while.
5 I'm concerned about website security. The current website does not have HTTPS encryption. I don't know if your current plan is to set up a brand new site or move to a vendor site like sellfy, but if it's the former, I'd like to see more security so that I know my account and payment data is secure.
No doubt you have your own checklist for the future and what sort of shop you will be setting up, but I wanted to express some of my concerns, especially since I may be interested in purchasing future bases.
Are we getting an update for October or are we skipping this month again?
Btw I do get your emails, i forgot to say that in my last comment, but i do so i hope it didn't fuck up now
Not to mention the only shortstack addition we got was hidden in the spookbeast update--
She JUST NOW today put out Octobers stuff (And said there will be more for this month but knowing her that isn't true lmao) and it's ONLY spookbeast stuff. I am so fuckin livid at this point lmaoooooo.
I'm not gonna believe her until she shows she's trying to fix it, not just ghosting us about all this.. It's pissing me off so bad
i'm pretty sure her moving this onto this account is to keep the complaints and drama off their main account and page, you know, so potential buyers don't get concerned and reconsider once they see what's really happening (insert eyeroll)
"28 new items from a special guest artist, Fen/Fardraut For the Spookbeast 2!
New eyes, new legs, wings, lots of fun things!!!
Happpy halloween, and enjoy!"
This is for the information of those who are unsure about/haven't received October's update.
If you feel you have purchased an item and not received it, I would like to remind you that it is very simple to file a ticket.
Speaking as a member of the public, in no official capacity, who purchased the Chrysalis base with certain expectations going on two years ago, I would recommend that if you feel wronged in any way, it is effortless and costless to file a ticket saying that you purchased the Chrysalis Base (that is still being advertised on Waitress' profile) and you didn't receive what was promised and aren't receiving responses from the artist in question. I do not work in site administration that handles these complaints, but I know that nothing will change if people don't alert site administration to the problem.
And since it would qualify as a conflict of interest, this is the most I'll say on the topic- that I'm not handling this issue, that I won't be in any way tied with it, that I'm voicing my opinion here briefly and as professionally as possible as an equal member of the public who purchased this template almost two years ago and I think that if the artist refuses to answer us individually, refuses refunds and refuses to even communicate openly, that I will be filing a ticket as a member of the public who would like to see a resolution to this that a set of 28 layers for a base I didn't ask for just isn't a response.
On the plus side, if you do get them, they're nice. And you can play with them. But when I order a microwave on Amazon I don't exactly feel mollified when I receive a flashlight and a magnifying glass. I might use the flashlight when the lights go out, but it isn't what I paid for.
ya'll : OKAY BUT WHAT ABOUT THIS!!! HUH!!! YOU UNGRATEFUL BASTARD!! GIVE US THIS GIVE US THAT
I've even seen some people COMPLETELY change their tune on her after this journal, and act suddenly happy that she's changing things around. But then respond to others bitching about her.
Honestly, yeah- she could have handled things better. But shit does happen.
After a while, she's not being treated as an artist, and treated like some sort of high-priced item :u I'm not by any means defending anything, but it just pisses me off seeing ANYONE treat artists this way. Ya'll are just using her bases- HER art. You may be paying for it, but it comes from her. It especially bugs me seeing people STILL using her bases after ripping her so hard, and then suddenly people be chillin that for free? Nah. This is why popularity is such an issue- and I don't blame her for not wanting to talk to anyone.
As an artist, who also gets commissions, and other based work- she's doing her best. It may not be what you want immediatly??? but she's doing something. Stop whining about it. I wouldn't wanna respond to things like that either, but unlike her- with her endless patience and desire to make things better, I'd be biting peoples heads off for being so fucking rude.
Something could happen to her, and legit- she could be harmed, or hospitalized or worse
But ya'll b like 'wrow where's my base!! I SPENT THIS AMOUNT OF MONEY ON A FURRY BASE!!" "OK BUT YOU MAKE ME LIVID WAITRESS WHERES MY FURRY BASE".
I bought all her bases too. But anywhere do you see me ripping her ass like that?
AGain, yes. She could have handled things differently, and she shouldn't have taken on so much at once if it was going to burn her out. That part is on her. But the harassment I've seen on her page makes me happy that I'm never going to put myself in her position, with thousands of people watching.
Waitress, if you make a come back, and you finish anything-- I honestly suggest just leaving FA lmao
As far as what most people have done it's super g*ross, especially the ones giving out her bases for free like that's super okay and they don't deserve /shit because "she's not doing her job," that makes them worse than anything she's done but at least the two i've seen giving them out have since deleted them.
And yeah, I'm not super duper defending her, but I have to give her props for starting slow to get it all fixed. A lot of people seem to think she can snap her fingers, have a new website, the update done, etc. etc. like impatient kids which okay I understand. You spent money on it and you want what she advertised, updates monthly for a year, and maybe Waitress needs to change that up as obviously with how life has been apparently shitting on her this long while she shouldn't be forcing herself to do updates monthly.
That's the main thing that upsets me in this, she's forcing herself to still do monthly updates just to get it all over with, but she's kind of digging herself deeper (well, the people getting onto her about the updates not being as big as usual or "shitty quality") which i dont mind the few bits we get with the updates, its just annoying its obvious she's kind of rushing through them. Given she isn't really even taking into account our suggestions, which she asks for? That's what bothers me, why ask us if you're not even gonna use them? (Maybe she has, I haven't exactly side by side compared suggestions with the updates)
All and all I think we should be happy she's at least TRYING, yeah dipping out like she did was bad, not talking to us was bad. But we really don't know what's going on in her personal life, she shouldn't have to go into deep detail about it, if she's having trouble like a HUMAN BEING does we should be supportive and let her take her time. If she manages to pull through this, leave FA or whatever like you suggested, I still would buy her bases. That is if this whole shitstorm doesn't stop her from making them, which i hope it doesn't, I really enjoy her art and bases. I wanna see her make more with her developing artstyle, even if I come off as shitting on her sometimes, and if she reads this I want her to know that I'm really sorry if I've made her feel bad. I just don't wanna see her crash and burn because a lot of people are taking it way too out of proportion for most of this
if hensa was to be injured, or just in a bad mental place with no further explanation, and they came and said "hey, i'm injured (etc) and in a bad place, i won't be releasing content and i won't be active", people would be absolutely okay with that. the last time hensa came and explained their situation and why they had been inactive, i didn't see a single person who wasn't understanding and was instead demanding content. a single 20 word journal, a literal small twitter post, anything, and people would be happy. "hey, i'm working on things" is good enough. "hey, i won't be releasing content for another week or more" is good enough. "hey, i won't be able to release content this month" is good enough, at least people know what's happening, that's what people want. what isn't good enough, was people being locked out of their accounts, scammed out of product content they paid for, and then given product content nobody asked for or wanted as some form of consolation. i praise hensa for making an effort to fix some of those issues now, as addressed in this journal, but that doesn't change the fact those issues were existent for over 10 months.
people are mad because nobody knows what is going on. we get no update on if there will be content or no content, we get no update on what's planned for the future (until this journal, many months after the issue started), we aren't demanding content like children, we want to not be left in the dark with a product we paid for.
i do agree there are people who are taking it to an entirely new level of unnecessary; but most of us just want to know what's happening. people paid for a product, a service, they are entitled to receive the more bare minimum amount of communication on it.
Yes, doing your best is putting out work that's not even enough to be half-assed so I think your version of "doing her best" is a bit warped logic, she's being treated as an artist by most here but she's also being treated as what she portrays "cozycatstudios": A business. Cowgirlsweet gave the best example with the magnifier and flashlight. She is selling a product and a service, she's not done most of.
Because in your logic, these are doing her best:
- Ignoring her fanbase to go to cons, meets, taking commissions and ignoring people who can't get what they paid for because the site was fucked while using our money to fund this.
- Changing her paypal so nobody could get a refund when they couldn't access it then the only way for them to get their product was other users.
- All this without a word of what was going on with only 5 updates total and one was an update for two months, so essentially 4 "complete" updates
- She wouldn't refund anyone unless you didn't download the base, so she's dragging you along for two years now because you might as well hope you actually get your shit
- Her recent update was 30 items supposedly for THREE MONTHS, one base was renamed and claimed to be "new" when the last saved date was LAST YEAR and it's sloppy, Spookbeast I have 0 clue why it was introduced for the summer pack and I count that as one thing since you can't release the body solely without anything. The new male base is literally the male version of the base we actually paid for and repeatedly have BEGGED her to work on which she promised to do. A year ago.
While she claimed to have 20-35 per update, that update is legitimately pushed for 3 months and only contains items for 1 as per HER WORDS, she claimed there was 200 new options through 3 bases, one was already made a year ago and renamed with the "new" sticker, one like I said was already made.
- On that, within a couple of updates she scrapped the product we actually paid for and gave us a bunch of things we never asked for not to mention 99% of the time, putting "suggestions" up for her is absolutely pointless because it's to the point you have to question if she legitimately reads it because she uses 1-2 things if anything.
- We were shoved to this account from her main one because she didn't want to deal with us, still more people who can't login to their account or access their files. Shocker.
- We were given a schedule of what to expect, what we were to receive and she was going to keep going on these items. Guess what? Still nothing!
Here's our schedule for you:
May: Revive chrysalis, chibi (Chrysalis hasn't been updated period)(Part of the summer update, only chibi)
June: Stacks, chibi (Part of the "summer update")
July: Chrysalis, chibi (Still not updated. Part of the summer update. I don't count the Magnum, it's the male Chrysalis made buff with their items stretched/altered to fit which anyone could do in a few mins)
August: Stacks, chibi (MIA.)
September: ??? Something new!!?? (MIA.)
October: Final chrysalis, chibi (Still not updated, nothing for chibi, an expansion for Spookbeast with the promise of "more goodies to come" Oct 22nd)
November: Final stacks, final chibi (We'll see)
December:??? Somthing new!!?? (We'll see)
So, personally, I'm glad you wouldn't put yourself in her position if scamming people, breaking your promises, never communicating, using the money you got from your clients to prance about cons/meets and ignoring your clients while never providing them what they paid for is your idea of doing your best because we simply don't need another situation like this especially if you feel it's professional or mature to "bite peoples head off".
So no, I won't stop whining about it and I don't foresee anyone else listening to your demand to do so either, we've already had plenty try to pull that with us this entire situation so I doubt that's really impactful or useful whatsoever. There isn't endless patience and desire on her part to make things better or she would've been transparent and handled this ALL before this even happened, you're literally trying to make her a victim when this whole situation was fixable two years ago with a simple "Hey guys, I'm taking a hiatus to sort out my irl issues then I promise I'll finish" or "Too much has happened irl for me to be confident in finishing, I'll give you a refund". That's all that was asked of her but no, she pulled what was listed above.
And best, believe me, I've never changed my "tune" on this situation and the ones who have are literally happy to see her actually give them something, so yes we're going to use what we paid for because we might as well make some use of it while waiting for this to be done with since she won't refund us if we've downloaded it. (Which is hilarious because the only way to find out she half-assed things is to open it, if you take her descriptions at face value then you'd be fooled so you're effectively screwed) Any friends asking me about my bases I've used, I've referred them to other artists or find them other alternatives to use and told them exactly why I would never use any Waitress product including moving to other bases myself from people who actually keep their word. I recommend anyone reading this to find other options as I don't want you nor my friends in this situation with me and others.
We want to know what's going on, we want what we paid for or a refund not to mention we've all 100% been supportive and understanding of IRL stuff and simply asked to be informed she'd be taking a break or something but she refused yet had time to fuck around in her friends discord servers. Anyone who harassed her or shared her bases were ripped into by the majority still on her ass are the ones who have been stuck here for two years wanting a resolution but by now, the people who got the bases free probably outweigh the ones who paid for it and will continue to grow with this nonsense which is shitty but her userbase can't do anything about it but report. And no, it doesn't matter if it was 1 dollar or 1 billion dollars because nobody would let a real business give you a piece of something when you paid for the entire thing so why do it to one online?
She shouldn't leave FA but she should remove the advert for that base instead of letting others get roped in if she's not going to put the proper work or be transparent with us, it's horrible business practice and she deserves to be reported for doing exactly what this is. A scam. I filed a ticket myself and I definitely recommend anyone else who feels the same to actually report as well because this is just silly now and others are still getting roped in.
Need more things to back up what I said? Look up the artist beware of her and look at all the proof given. It's getting tiresome to tell people who want to make someone a victim what's actually been going on when they don't actually care and want to complain about others having issues. Like, congrats. You don't have issues with not getting what you paid for, we do.👏
proof
https://sta.sh/0ozrhwdhsdi
But if that doesn't work to restore your missing update please let us know and we'll be happy to get that to you
any help would be appreciated, ty!
(i sent a note about this too)
i only have the male and female packs none of the updates listed here: https://cozycatstudio.itch.io/chibi-outfit-maker-2
I have proof of payment and the old username i had on the old site:
https://ibb.co/xgRQQTK
https://ibb.co/RQwbQSZ
The only reason i realized i was missing most of the base/updates was because i was making a ref for a friend and they asked me about parts i didnt have oops
sorry for the late bother!
I'm glad I've found your account again.
I will email you shortly after i find out what exactly i purchased from getting the receipts by email.
Thank you <3